Service center information

COVID-19 response

Drop-off or mail-in transactions whenever possible. If you need in-person help, please schedule an appointment. Appointments can be scheduled up to 90 days in advance. If your preferred location is not available, try another.

Walk-in services are not available. Anyone without an appointment will be asked to leave.

All staff and customers must wear a mask or face covering and stay 6 feet apart from others. Do not enter county buildings if you are sick.

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Services

Drop off locations

Drop-off is only to deliver your application or request. No walk-in services are available at this time.

Do not put absentee ballots in the Service Center drop-boxes.

Brookdale drop-box

No pick up service at this location.

Location

Drop-box is outside of the building next to the south entrance.

6125 Shingle Creek Parkway Brooklyn Center, MN 55430

Processing times

Items with be processed in 3-5 business days.

Government center drop-box

No pick up service at this location.

Location

Drop-box is on the A-level, near the door to room A025.

300 South 6th St Minneapolis, MN 55487

Processing times

Most items with be processed in 5-7 business days. Some special licenses can take 2-3 weeks to process.

Maple Grove lobby drop-box

To pickup items, write "pick up" and a phone number on the back of the envelope. We will contact you when your work is ready. Pickup at the drive-thru window Monday - Friday 8 a.m. to 4 p.m.

Location

Drop-box is in the lobby.

9325 Upland Lane North
Maple Grove, MN 55369

Lobby hours

Monday - Friday 6 a.m. to 7 p.m.
Saturday 6 a.m. to 2 p.m.
Sunday - closed

Processing times

Items with be processed in 3-5 business days.

Pickup drive-thru hours

Monday - Friday 8 a.m. to 4 p.m.

Midtown Exchange drop-box

No pick up service at this location.

Location

Drop-box is by the stairs on the green level..

Lower Level (Greenway)
2929 Chicago Ave S
Minneapolis, MN 55407

Processing times

Items with be processed in 3-5 business days.

Ridgedale drop-box

No pick up service at this location.

Location

Drop-box is outside of the building next to the main entrance.

12601 Ridgedale Drive
Minnetonka, MN 55343

Processing times

Items with be processed in 3-5 business days.

Southdale drop-box

No pick up service at this location.

Location

Drop-box is outside of the mall on the southeast corner. It is near the entrance to Jimmy John's.

1225 Southdale Center
Edina, MN 55435

Processing times

Items with be processed in 3-5 business days..

Contact information

Phone – 612-348-8240

Phones are answered Monday - Friday, 8 a.m. to 4:30 p.m.

Email

General services and information: servicecenterinfo@hennepin.us

Specific service center locations

Brookdale - license.bd@hennepin.us

Government Center - license.gc@hennepin.us

Maple Grove - license.mg@hennepin.us

Midtown Exchange - license.mt@hennepin.us

North Minneapolis - license.nm@hennepin.us

Ridgedale - license.rd@hennepin.us

Southdale - license.sd@hennepin.us

University of Minnesota - license.gc@hennepin.us

Payment options

We accept the following types of payment for services:

  • Cash (in-person appointments only)
  • Check (payable to Hennepin County Treasurer)
  • Money order (payable to Hennepin County Treasurer)
  • Credit cards (in person and over the phone)
    • Accepted: Visa, Mastercard or Discover Card
    • A 2.49% convenience fee based on the amount charged will be required.

When applicable, additional payment options for online and/or fax transactions are described with each specific service.

2020 closings

2020 closings

Day Date Holiday
Wednesday 1/1/2020 New Year's Day 2020
Monday 1/20/2020 Martin Luther King Day
Monday 2/17/2020 Presidents Day
Monday 5/25/2020 Memorial Day
Friday 7/3/2020 Independence Day observed
Saturday 7/4/2020 Independence Day
Monday 9/7/2020 Labor Day
Wednesday 11/11/2020 Veterans Day
Thursday  11/12/2020 State closure — system upgrade 
Friday 11/13/2020 State closure — system upgrade  
Thursday 11/26/2020 Thanksgiving Day
Friday 11/27/2020 Thanksgiving Friday
Wednesday 12/23/2020 University of Minnesota — Coffman Union closed
Thursday 12/24/2020 Christmas Eve Day – all centers closing at 2 p.m.
Friday 12/25/2020 Christmas Day
Wednesday 12/30/2020 University of Minnesota — Coffman Union closed 
Friday 1/1/2021 New Year's Day 2021
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