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Service center information

COVID-19 response

Drop-off or mail-in transactions whenever possible. If you need in-person help, please review the requirements and schedule an appointment.

Walk-in services are not available. Anyone without an appointment will be asked to leave.

Requirements when visiting county buildings

  • All staff and customers must wear a face covering that covers both nose and mouth.
  • Face shields alone are not enough.
  • Staff and customers who wear a face shield must also wear a face covering underneath.
  • Stay 6 feet apart.
  • Do not enter county buildings if you are sick.
  • Learn more about requirements when visiting county buildings.
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Requirements when visiting county buildings

  • All staff and customers must wear a face covering that covers both nose and mouth.
  • Face shields alone are not enough.
  • Staff and customers who wear a face shield must also wear a face covering underneath.
  • Stay 6 feet apart.
  • Do not enter county buildings if you are sick.
  • Learn more about requirements when visiting county buildings.

Walk-in services are not available. Anyone without an appointment will be asked to leave.

Make an appointment

In-person help is available only by appointment.

  • One service per appointment. If two services are needed, schedule two appointments, etc.
  • Appointments can be scheduled up to 90 days in advance. If your preferred location is not available, try another.
  • Schedule appointment.

Change or cancel an appointment

Find your appointment.

Phone – 612-348-8240

Phones are answered Monday - Friday, 8 a.m. to 4:30 p.m.

Email

General services and information: servicecenterinfo@hennepin.us

Specific service center locations

Brookdale - license.bd@hennepin.us

Government Center - license.gc@hennepin.us

Maple Grove - license.mg@hennepin.us

Midtown Exchange - license.mt@hennepin.us

North Minneapolis - license.nm@hennepin.us

Ridgedale - license.rd@hennepin.us

Southdale - license.sd@hennepin.us

University of Minnesota - license.gc@hennepin.us

Mailing addresses

Brookdale

Brookdale Service Center
6125 Shingle Creek Parkway
Suite 100
Brooklyn Center, MN 55430

Government Center

Mail service is suspended.

Maple Grove

Maple Grove Service Center
9325 Upland Lane North
Suite 101
Maple Grove, MN 55369

Midtown Exchange

Midtown Exchange Service Center
2929 Chicago Ave S
Minneapolis, MN 55407

North Minneapolis

North Minneapolis Service Center
1001 Plymouth Ave N
Minneapolis, MN  55411

Ridgedale

Ridgedale Service Center
12601 Ridgedale Drive
Minnetonka, MN 55305

Southdale

Southdale Service Center
1225 Southdale Center
Edina, MN 55435

General information

Learn about requirements when visiting county buildings

  • Hours vary by location. See a specific location for hours, drop-off and pick-up options.
  • No walk-in services are available.
  • Drop-off is only to deliver your application or request.
  • Pick-up of completed work must be done from the same location your application was mailed to or dropped off at.

Brookdale

6125 Shingle Creek Parkway Suite 100 Brooklyn Center, MN 55430

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location The drop-box is outside of the building next to the south entrance.

Hours 24 hours a day.

Processing times Items will be processed in 3-5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location
The lockers are outside the south entrance next to the drop-off box.

Hours 24 hours a day.

Government Center

Drop off and pick up service is suspended. 

Maple Grove

9325 Upland Lane North Suite 101 Maple Grove, MN 55369

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location The drop-box is in the lobby.

Lobby hours

  • Monday - Friday 6 a.m. to 7 p.m.
  • Saturday 6 a.m. to 2 p.m.
  • Sunday - closed

Processing times Items will be processed in 3-5 business days.

Pick up

We will contact you when your work is ready. Drive-thru and pick up your items without getting out of your vehicle.

Drive-thru location The drive-thru is on the north end of the building.

Drive-thru hours Monday - Friday 8 a.m. to 4 p.m.

Midtown Exchange

Lower Level (Greenway) 2929 Chicago Ave S Minneapolis, MN 55407

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location The drop-box is by the stairs on the green (lower) level.

Processing times Items will be processed in 3-5 business days.

Hours 24 hours a day.

Pick up

We will contact you when your work is ready.

Pick up location
Pick up your completed work at the service desk.

Hours
Monday - Friday 8 a.m. to 4 p.m.

Ridgedale

12601 Ridgedale Drive Minnetonka, MN 55305

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location The drop-box is outside of the building next to the main entrance.

Hours 24 hours a day.

Processing times Items will be processed in 3-5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location
The lockers are outside the south entrance next to the drop-off box.

Hours 24 hours a day.

Southdale

1225 Southdale Center Edina, MN 55435

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location
The drop-box is outside of the mall on the southeast corner.

Processing times Items with be processed in 3-5 business days.

Hours 24 hours a day.

Pick up

We will contact you when your work is ready.

Pick up location Pick up your completed work at the service desk.

Hours Monday - Friday 8 a.m. to 4 p.m.

We accept the following types of payment for services:

  • Cash (in-person appointments only)
  • Check (payable to Hennepin County Treasurer)
  • Money order (payable to Hennepin County Treasurer)
  • Credit cards (in person and over the phone)
    • Accepted: Visa, Mastercard or Discover Card
    • A 2.49% convenience fee based on the amount charged will be required.

When applicable, additional payment options for online and/or fax transactions are described with each specific service.

2021 closings

Day Date Holiday
Friday 1/1/2021 New Year's Day 2021
Monday 1/18/2021 Martin Luther King Day
Monday 2/15/2021 Presidents Day
Monday 5/31/2021 Memorial Day
Monday 7/5/2021 Independence Day observed
Monday 9/6/2021 Labor Day
Thursday 11/11/2021 Veterans Day
Thursday 11/25/2021 Thanksgiving Day
Friday 11/26/2021 Thanksgiving Friday
Wednesday 12/22/2021 University of Minnesota — Coffman Union closed
Friday 12/24/2021 Christmas Day observed
Wednesday 12/29/2021 University of Minnesota — Coffman Union closed 
Friday 12/31/2021 New Year's Day 2022 observed
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