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Service center information

Government Center access changes starting November 29

 

Due to the Kim Potter trial the Government Center will have building access changes

COVID-19 response

Drop-off or mail-in transactions whenever possible. If you need in-person help:

Review appointment requirements and schedule an appointment.

Limited walk-in services available based on staffing and physical spacing guidelines at our locations.

  • If you do not have an appointment, you may be placed on a wait list and asked to wait outside the Service Center lobby until space is available.
  • Your phone number will be requested as you will be notified of your place in line by text.
  • Services are not guaranteed for walk-in and wait list visitors.

Requirements when visiting county buildings

  • All visitors to county facilities are required to wear face coverings.
  • Children under 5 are exempt from this requirement.
  • If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms do not enter county buildings.
  • We do not require visitors to have received a COVID-19 vaccination to enter a county building.

Please be respectful during your visit

We expect customers to treat staff with respect. Everyone in Hennepin County spaces are expected to follow Hennepin County’s Non-Discrimination and Respectful Workplace policy. The service centers have the right to refuse service to customers who violate this policy.

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Requirements when visiting county buildings

  • All visitors to county facilities are required to wear face coverings.
  • Children under 5 are exempt from this requirement.
  • If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms do not enter county buildings.
  • We do not require visitors to have received a COVID-19 vaccination to enter a county building.

Make an appointment

  • One service per appointment. If two services are needed, schedule two appointments, etc.
  • Appointments can be scheduled up to 90 days in advance. If your preferred location is not available, try another.
  • Schedule appointment.

Change or cancel an appointment

Find your appointment.

Phone – 612-348-8240

Phones are answered Monday - Friday, 8 a.m. to 4:30 p.m.

Office hours

All centers are open Monday - Friday 8 a.m. to 4 p.m.

Email

General services and information: servicecenterinfo@hennepin.us

Specific service center locations

Brookdale: license.bd@hennepin.us

Government Center: license.gc@hennepin.us

Maple Grove: license.mg@hennepin.us

Midtown Exchange: license.mt@hennepin.us

North Minneapolis: license.nm@hennepin.us

Ridgedale: license.rd@hennepin.us

Southdale: license.sd@hennepin.us

Location addresses

Brookdale Service Center

6125 Shingle Creek Parkway (Suite 100), Brooklyn Center, 55430

Government Center Service Center

Due to the Kim Potter trial the Government Center will have building access changes.

300 South 6th St (Suite A-025), Minneapolis 55487

Maple Grove Service Center

9325 Upland Lane North (Suite 101), Maple Grove 55369

Midtown Exchange Service Center

Lower Level (Greenway)
2929 Chicago Ave S, Minneapolis 55407

North Minneapolis Service Center

Services available here: driver license; state ID; license instruction permit (no testing); birth, death and marriage certificates; marriage license application; notary services and disability parking certificate.

1001 Plymouth Ave N, Minneapolis 55411

Ridgedale Service Center

12601 Ridgedale Drive, Minnetonka 55305

Southdale Service Center

1225 Southdale Center, Edina 55435

General information

  • Drop-off and pick-up hours vary by location.
  • See a specific location for hours, drop-off and pick-up options.
  • Drop-off is only to deliver your application or request.
  • Pick-up of completed work must be done from the same location your application was mailed to or dropped off at.

Brookdale

6125 Shingle Creek Parkway (Suite 100), Brooklyn Center 55430

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is outside of the building next to the south entrance.

Hours

The drop-box is available 24 hours a day.

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are outside the south entrance next to the drop-off box.

Hours

Lockers are available 24 hours a day.

Government Center

300 South 6th St (Suite A-025), Minneapolis 55487

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is inside. It is on street level of the light rail side.

Hours

Hours are Monday through Friday between 6 a.m. and 6 p.m.

Processing times

Most items will be processed in 5–7 business days. Some special licenses can take 2-3 weeks to process.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are inside. They are on street level of the light rail side.

Hours

Hours are Monday through Friday between 6 a.m. and 6 p.m.

Maple Grove

9325 Upland Lane North (Suite 101), Maple Grove 55369

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is in the lobby.

Lobby hours:

  • Monday–Friday, 6 a.m. to 7 p.m.
  • Saturday, 6 a.m. to 2 p.m.
  • Sunday, closed

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. Drive-thru and pick up your items without getting out of your vehicle.

Drive-thru location

The drive-thru is on the north end of the building

Drive-thru hours

Hours are Monday–Friday, 8 a.m. to 4 p.m.

Midtown Exchange

Lower Level (Greenway) 2929 Chicago Ave S, Minneapolis 55407

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is by the stairs on the green (lower) level.

Processing times

Items will be processed in 3–5 business days.

Hours

The location is open 24 hours a day.

Pick up

We will contact you when your work is ready.

Pick up location

Pick up your completed work at the service desk.

Hours

Hours are Monday–Friday, 8 a.m. to 4 p.m.

Ridgedale

12601 Ridgedale Drive, Minnetonka 55305

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is outside of the building next to the main entrance.

Hours

The drop-box is available 24 hours a day.

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are outside of the building next to the main entrance.

Hours

Lockers are available 24 hours a day.

Southdale

1225 Southdale Center, Edina 55435

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is outside of the mall on the southeast corner.

Processing times

Items with be processed in 3–5 business days.

Hours

The drop-box is available 24 hours a day.

Pick up

We will contact you when your work is ready.

Pick up location

Pick up your completed work at the service desk.

Hours

The service desk is staffed Monday–Friday, 8 a.m. to 4 p.m.

We accept the following types of payment for services:

  • Cash (in-person appointments only)
  • Check (payable to Hennepin County Treasurer)
  • Money order (payable to Hennepin County Treasurer)
  • Credit cards (in person and over the phone): Visa, Mastercard and Discover Card are accepted; a 2.49% convenience fee will be charged.

When applicable, additional payment options for online and/or fax transactions are described with each specific service.

  • Friday, January 1, 2021 – New Year’s Day 2021
  • Monday, January 18, 2021 – Martin Luther King Day
  • Monday, February 15, 2021 – President’s Day
  • Monday, May 31, 2021 – Memorial Day
  • Friday, June 18, 2021 – Juneteenth observed
  • Monday, July 5, 2021 – Independence Day observed
  • Monday, September 6, 2021 – Labor Day
  • Thursday, November 11, 2021 – Veterans Day
  • Thursday, November 25, 2021 – Thanksgiving Day
  • Friday, November 26, 2021 – Thanksgiving Friday
  • Friday, December 24, 2021 – Christmas Day observed
  • Friday, December 31, 2021 – New Year’s Day 2022 observed
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