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Temporary appointment limitations
You cannot make an appointment more than two weeks in advance, due to staffing shortages. This applies to all service center appointments. If no appointments are available within the next two weeks, please try again tomorrow.

Brookdale Service Center is currently by appointment only. No walk-in service is available at that location.

Limited walk-in service is available at our other locations. But we recommend making appointments to ensure you receive service.

Service center information

COVID-19 response

Drop-off or mail-in transactions whenever possible. If you need in-person help:

Review appointment requirements and schedule an appointment.

Limited walk-in services available based on staffing and physical spacing guidelines at our locations.

  • If you do not have an appointment, you may be placed on a wait list and asked to wait outside the Service Center lobby until space is available.
  • Your phone number will be requested as you will be notified of your place in line by text.
  • Services are not guaranteed for walk-in and wait list visitors.

Requirements when visiting county buildings

  • All visitors to county facilities are required to wear face coverings.
  • Children under 5 are exempt from this requirement.
  • If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms do not enter county buildings.
  • We do not require visitors to have received a COVID-19 vaccination to enter a county building.

Please be respectful during your visit

We expect customers to treat staff with respect. Everyone in Hennepin County spaces are expected to follow Hennepin County’s Non-Discrimination and Respectful Workplace policy. The service centers have the right to refuse service to customers who violate this policy.

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Requirements when visiting county buildings

  • All visitors to county facilities are required to wear face coverings.
  • Children under 5 are exempt from this requirement.
  • If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms do not enter county buildings.
  • We do not require visitors to have received a COVID-19 vaccination to enter a county building.

Make an appointment

  • One service per appointment. If two services are needed, schedule two appointments, etc.
  • If your preferred location is not available, try another.
  • Schedule appointment.

Change or cancel an appointment

Find your appointment.

Phone – 612-348-8240

Phones are answered Monday – Friday, 8 a.m. to 4:30 p.m.

Office hours

All centers are open Monday – Friday 8 a.m. to 4 p.m.

Brookdale Service Center is temporarily available by appointment only.

Email

General services and information: servicecenterinfo@hennepin.us

Specific service center locations

Brookdale: license.bd@hennepin.us

Brookdale Service Center is temporarily available by appointment only.

Government Center: license.gc@hennepin.us

Maple Grove: license.mg@hennepin.us

Midtown Exchange: license.mt@hennepin.us

North Minneapolis: license.nm@hennepin.us

Ridgedale: license.rd@hennepin.us

Southdale: license.sd@hennepin.us

Location addresses

Brookdale Service Center

Map: Brooklyn Service Center
6125 Shingle Creek Parkway (Suite 100), Brooklyn Center, 55430

Government Center Service Center 

Map: Hennepin County Government Center
300 Sixth Street South (Suite A-025), Minneapolis, MN 55487

Maple Grove Service Center

Map: Maple Grove Service Center
9325 Upland Lane North (Suite 101), Maple Grove, MN 55369

Midtown Exchange Service Center

Lower Level (Greenway)
Map: Midtown Exchange Service Center
2929 Chicago Ave S, Minneapolis, MN 55407

North Minneapolis Service Center

Services available here: driver license; state ID; license instruction permit (no testing); birth, death and marriage certificates; marriage license application; notary services and disability parking certificate.

Map: North Minneapolis Service Center
1001 Plymouth Ave N, Minneapolis, MN 55411

Ridgedale Service Center

Map: Ridgedale Service Center
12601 Ridgedale Drive, Minnetonka 55305

Southdale Service Center

Map: Southdale Service Center
1225 Southdale Center, Edina 55435

General information

  • Drop-off and pick-up hours vary by location.
  • See a specific location for hours, drop-off and pick-up options.
  • Drop-off is only to deliver your application or request.
  • Pick-up of completed work must be done from the same location your application was mailed to or dropped off at.

Brookdale

Map: Brookdale Service Center
6125 Shingle Creek Parkway (Suite 100), Brooklyn Center, MN55430

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is outside of the building next to the south entrance.

Hours

The drop-box is available 24 hours a day.

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are outside the south entrance next to the drop-off box.

Hours

Lockers are available 24 hours a day.

Government Center

Map: Hennepin County Government Center
300 Sixth Street South (Suite A-025), Minneapolis 55487

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is inside. It is on street level of the light rail side.

Hours

Hours are Monday through Friday between 6 a.m. and 6 p.m.

Processing times

Most items will be processed in 5–7 business days. Some special licenses can take 2-3 weeks to process.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are inside. They are on street level of the light rail side.

Hours

Hours are Monday through Friday between 6 a.m. and 6 p.m.

Maple Grove

Map: Maple Grove Service Center
9325 Upland Lane North (Suite 101), Maple Grove 55369

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is in the lobby.

Lobby hours:

  • Monday–Friday, 6 a.m. to 7 p.m.
  • Saturday, 6 a.m. to 2 p.m.
  • Sunday, closed

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. Drive-thru and pick up your items without getting out of your vehicle.

Drive-thru location

The drive-thru is on the north end of the building

Drive-thru hours

Hours are Monday–Friday, 8 a.m. to 4 p.m.

Midtown Exchange

Lower Level (Greenway)
Map: Midtown Exchange
2929 Chicago Avenue South, Minneapolis, MN55407

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is by the stairs on the green (lower) level.

Processing times

Items will be processed in 3–5 business days.

Hours

The location is open 24 hours a day.

Pick up

We will contact you when your work is ready.

Pick up location

Pick up your completed work at the service desk.

Hours

Hours are Monday–Friday, 8 a.m. to 4 p.m.

Ridgedale

Map: Ridgedale Service Center
12601 Ridgedale Drive, Minnetonka, MN 55305

Drop off

Put your application and check in an envelope. Write your phone number on the envelope.

  • To pick up completed work, also write “pick-up” on the back of the envelope.
  • To have completed work returned by mail include a self-addressed envelope.

Drop-box location

The drop-box is outside of the building next to the main entrance.

Hours

The drop-box is available 24 hours a day.

Processing times

Items will be processed in 3–5 business days.

Pick up

We will contact you when your work is ready. You will receive an access code with instructions for getting your completed items from a locker.

Locker location

The lockers are outside of the building next to the main entrance.

Hours

Lockers are available 24 hours a day.

We accept the following types of payment for services:

  • Cash (in-person transactions only)
  • Check (payable to Hennepin County Treasurer)
  • Money order (payable to Hennepin County Treasurer)
  • Credit cards (in person and over the phone): Visa, Mastercard and Discover Card are accepted; a 2.49% convenience fee will be charged.

When applicable, additional payment options for online and/or fax transactions are described with each specific service.

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