Longer wait times and service disruption

We are experiencing longer than usual customer wait times and service disruptions with motor vehicle transactions due to technology changes being implemented by the State of Minnesota. We apologize for this inconvenience.

Service center information

We provide services relating to driver's licenses, motor vehicles, vital records and DNR registrations.

Services vary by location. Select a location below for information.

Tell us how we're doing

Passports

We no longer provide passport photos or process passport applications.

Enhanced driver's license (EDL) or identification card (EIC)

Apply for either at a state driver's license exam station. For locations and information see Minnesota Driver and Vehicle Services - EDL or call 651-297-2005.

Minnesota and the Federal REAL ID Act

For information on the REAL ID Act and the impact on Minnesotans, please see MN Driver Vehicle Services (phone 651-297-3298) or the Department of Homeland Security (phone 202-282-8000).

Type of ID and use

Before traveling always check with your destination to confirm ID requirements.

Regular Minnesota DL/ID

  • Domestic air travel – yes, until January 22, 2018 unless an extension is granted.
  • Land/water border crossing (i.e. Canada, Mexico) – no.
  • Access to federal/military locations – possibly, confirm with your destination before traveling.

Enhanced Minnesota DL/ID

  • Domestic air travel – yes.
  • Land/water border crossing (i.e. Canada, Mexico) – yes.
  • Access to federal/military locations – possibly, confirm with your destination before traveling.

“REAL ID Act” conforming DL/ID card – (date available - to be determined)

  • Domestic air travel – yes, date available yet to be determined.
  • Land/water border crossing (i.e. Canada, Mexico) – no.
  • Access to federal/military locations – yes, date available yet to be determined.

Standby process

Toward the end of our business day you may be given a ticket stamped "standby." We will make every effort to serve those with a "standby" ticket before closing, but cannot guarantee service.

We are sorry for any inconvenience this may cause you.

How to minimize wait times

Find your appointment time at a service center
Make an appointment at a service center

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.
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Brookdale Service Center

6125 Shingle Creek Parkway
Brooklyn Center, MN 55430
Map

Email us at license.bd@hennepin.us

Office hours

  • Monday - Friday 9 a.m. - 6 p.m.
  • Saturday 9 a.m. - 2 p.m.
  • Closed Sundays and holidays

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center 
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

Government Center Service Center

300 South 6th St
A Level, Suite A025
Minneapolis, MN 55487
Map

Email us at license.gc@hennepin.us

Office hours

  • Monday - Friday 7:30 a.m. - 4:30 p.m.
  • Closed Saturdays, Sundays and holidays

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

Maple Grove Service Center

9325 Upland Lane North
Maple Grove, MN 55369
Map

Email us at license.mg@hennepin.us

Office hours

  • Monday 8 a.m. - 7 p.m.
  • Tuesday to Thursday 8 a.m. - 5 p.m.
  • Friday 8 a.m. - 4 p.m.
  • Closed Saturdays, Sundays and holidays

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

Drive thru closed

Effective immediately, our drive-thru window is permanently closed. We are no longer able to offer this service. We are sorry for any inconvenience this may cause.

How to minimize wait times

Find your appointment time at a service center
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

Midtown Exchange Service Center

Lower Level (Greenway)
2929 Chicago Ave S
Minneapolis, MN 55407
Map

Email us at license.mt@hennepin.us

Office hours

  • Monday - Friday 9 a.m. - 6 p.m.
  • Closed Saturdays, Sundays and holidays
  • MN driver's license written test hours: Monday - Friday 9 a.m. - 4:40 p.m.

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

North Minneapolis Service Center

1001 Plymouth Ave N
Minneapolis, MN 55411
Map

Email us at license.nm@hennepin.us

Office hours

  • Monday - Friday 8 a.m. - 4 p.m.

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center 
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

Ridgedale Service Center

We are open!

Our office remains open during the Hennepin County Library closure and remodel.

Address

12601 Ridgedale Drive
Minnetonka, MN 55343
Map

Email us at license.rd@hennepin.us

Office hours

Our office remains open during the Hennepin County Library closure and remodel.

  • Monday - Friday 9 a.m. - 6 p.m.
  • Saturday 9 a.m. - 2 p.m.
  • Closed Sundays and holidays

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location

Southdale Service Center

1225 Southdale Center
Edina, MN 55435
Map

Email us at license.sd@hennepin.us

Office hours

  • Monday - Friday 9 a.m. - 6 p.m.
  • Saturday 9 a.m. - 2 p.m.
  • Closed Sundays and holidays

Phone hours — 612-348-8240

  • Phones are answered Monday - Friday 8 a.m. - 4:30 p.m.
  • "Office hours" and "phone hours" are not the same

How to minimize wait times

Find your appointment time at a service center
Make an appointment

Check current wait times at each service center

  • Appointments provide priority service, but a short wait may be necessary.

Services available at this location 

University of Minnesota

Coffman Memorial Union
Ground floor near the Great Hall
300 Washington Ave SE
Minneapolis, MN 55455-0110
Map

Email us at license.gc@hennepin.us

Office hours

  • Wednesdays 10 a.m. - 2 p.m.

Phone hours — 612-348-8240

  • Monday - Friday 8 a.m. - 4:30 p.m. (answered at a different location)
  • This location is closed the last two weeks of December

Payment options

  • Check (made payable to Hennepin County Treasurer), cash, MasterCard, Visa or Discover Card

Services at this location

Applications are accepted for the following. The certificate, license, tabs or plates will be issued and mailed to you at a later date.

Applications are accepted and the transaction is completed on site for the following services. 

Payment options

Our service centers accept the following types of payment for services:

  • Cash
  • Check (payable to Hennepin County Treasurer)
  • Money order (payable to Hennepin County Treasurer)
  • Credit cards
    • Accepted: Visa, Mastercard or Discover Card
    • A 2.45% convenience fee based on the amount charged will be required.

When applicable, additional payment options for online and/or fax transactions are described with each specific service.    

Holiday closings

2017 holiday closings

Day

Date

Holiday

Monday 1/2/2017 New Year's Day 2017 (observed)
Monday 1/16/2017 Martin Luther King Day
Monday 2/20/2017 Presidents Day
Monday 5/29/2017 Memorial Day
Tuesday 7/4/2017 Independence Day
Monday 9/4/2017 Labor Day
Friday 11/10/2017 Veterans Day (observed) - Closed: Government Center, Maple Grove, Midtown & North Minneapolis 
Open: Brookdale, Ridgedale & Southdale
Saturday 11/11/2017 Veterans Day - all centers closed
Thursday 11/23/2017 Thanksgiving Day
Friday 11/24/2017 Thanksgiving Friday
Wednesday 12/20/2017 University of Minnesota location only - holiday break
Monday 12/25/2017 Christmas Day
Wednesday 12/27/2017 University of Minnesota location only - holiday break
 Monday 1/1/2018 New Year's Day 2018
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