To become a county-approved medical transportation provider, providers work through the Medical Transportation Management firm. It manages and makes vendor selection decisions for the transportation services network that includes Hennepin County and seven other metro area counties. Medical Transportation Management
Services for seniors and persons with disabilities
Find services and training to help seniors and people with disabilities live in their communities as independently as possible.
Find resources for seniors and people with disabilities.
Home and community-based waiver services
The state enrolls new providers. County contracts are not needed. Some services require state licenses. View the state licensing requirements.
Find provider enrollment information on the Minnesota Department of Human Services website.
Disability waiver rate system
Rates and units of services have been translated to conform with new state requirements. View state rate information.
Client specific questions should go to individual case managers. For general questions, email county staff at firstname.lastname@example.org.
Adult rehabilitation mental health services
To operate in the county, providers must apply with the county. Before the county application is approved, providers must get certified by the state. Providers can submit their county application while state certification is in process. The county will review the application and send a letter of approval if providers show they're working with the state on certification. County application (DOC)
When the state notifies the county of provider certification, the county will add the provider to its list of approved providers. Providers are added to the county provider directory, used by county social workers to refer clients. Site visits and inspections are conducted by the state. State information and resources
Children's mental health
Find information for providers in the resource section of children’s mental health.
Integrated case management
When a client has two or more case managers, a coordinated effort is used to provide the best service possible.
As part of this effort, contracted case managers become part of a team. In addition to case managers, teams can include a variety of county staff and contracted providers working with the client. The team will discuss client needs and coordinate services provided to the client.
Results of a team discussion could include changes to service for the client or changes to the case manager’s role. The case manager will communicate with other team members and, when needed, with the client about changes as they occur.
To coordinate services, the team:
- Shares information with each other including primary household contacts, respective service responsibilities, client goals and progress, challenges and success stories
- Identifies and eliminates any conflicting expectations of the client, and any duplication of services
- Alerts team members to current or upcoming issues, problems, or needs that affect the client and works together to find solutions
Contracted adult behavioral health case management
Find intake, transfer and closure procedures and documents. For questions, call Rebecca Prust at 612-543-0043. If you need services, call 612-348-4111.
Adult mental health services e-file system
Adult mental health services is transitioning to an e-file system with the mental health district court. Some reports continue to be sent directly to the county attorney’s office, and others are now submitted by e-file. Find out which reports can be e-filed in the commitment reference sheet (XLSX).
Review recent training materials about commitments in the commitment training document (DOC).