Partners in health and human services

Current opportunities

Opioid Services

Provision of opioid intervention services that prevent, respond, and/or treat opioid use disorder for communities that are disproportionately impacted by opioid use. This opportunity will close on July 7, 2023.

Parent Support Outreach Program (PSOP) Services

Provision of voluntary child welfare case management services to families who are at risk of child abuse/neglect and are experiencing stressors that make parenting difficult. This opportunity will close on June 20, 2023.

Sexually Exploited Youth (SEY) Services

Provision of prevention, early intervention services, and intervention services for youth in the Twin Cities who are at-risk or have been victims of sexual exploitation and/or sexual trafficking. This opportunity will close on June 26, 2023. 

Past opportunities

38th Street Youth Initiative Services

Provision of services to establish positive economic impact by increasing opportunities for jobs and training for youth impacted by the pandemic in the neighborhoods surrounding 38th Street and Chicago Avenue in Minneapolis. This opportunity closed on April 24, 2023. 

Anti-Hate Initiative Services

Provision of services to increase awareness and conduct outreach to prevent, reduce, and mitigate hate- and bias-motivated incidents and crimes impacting people who live, work, attend school and/or spend time in Hennepin County. This opportunity closed on May 5, 2023. 

Community-Led Well-Being and Trauma-Informed Projects

Programs, projects, ideas, and/or events that work to positively impact community health disparities and improve mental well-being outcomes for communities impacted by racial disparities in Hennepin County. This opportunity closed on March 22, 2023. 

Community Violence Prevention Services

Provision of community services, including violence prevention services, mentoring services, and community-based restorative practices. This opportunity closed on May 12, 2023.

Culturally Appropriate Healthy Food Distribution

Provision of culturally appropriate healthy food distribution to Hennepin County residents to address ongoing food insecurity. This opportunity closed on January 9, 2023. 

Family Shelter Overflow Operations

Assumption of daily, 24/7 operations of up to two non-congregate shelter sites for families experiencing homelessness. This opportunity closed on April 24, 2023.

Homeless Prevention and Rapid Rehousing

Provision of services to address the homeless prevention and rapid rehousing (RRH) needs of families, young families, single adults and youth in Hennepin County. This opportunity closed on January 25, 2023.

Housing Support Services

Provision of supportive services for capitally-funded long-term affordable supportive housing projects. This opportunity closed on February 16, 2023.

Peer Recovery Support Services

Provision of virtual peer recovery support program services for detention residents who are at high-risk of overdose or substance abuse and are transitioning to the community. This opportunity closed on January 18, 2023.

Reproductive and Gender-Affirming Health Care Services

Funding to bolster local providers' capacity to provide and promote high-quality reproductive and gender-affirming health care for Hennepin County residents. This opportunity closed on May 22, 2023.

Ryan White Program Housing Assistance

Provision of Ryan White Program housing assistance services for individuals who are living with HIV, inject drugs, are experiencing homelessness, and are in need of stable housing. This opportunity closed on January 6, 2023.

Learn about contract opportunities

RFP materials are posted in the Hennepin County Supplier Portal. Providers will submit proposals via the Hennepin County Supplier Portal. Providers who do not already have a Supplier Portal account first need to register with the Supplier Portal in order to submit their application.

• Sign up to receive public notification about contract opportunities.
• Opportunities are posted online.
• Learn how to register.
• Visit the Supplier Portal to complete registration.

Tell us about your work

Hennepin County is interested in learning more about the human services and public health providers serving Hennepin County residents so we can make sure providers receive key updates on contracting and partnership opportunities.

If your organization does not currently have a contract with Hennepin County, please take this short survey to tell us about the services your organization provides. If your organization indicates an interest in staying connected with Hennepin County, we may reach out to you for additional information.

Compete for a contract

• Watch this short video to learn how to compete for a contract (YouTube).
• Read all documents posted with each opportunity to ensure that you meet requirements and qualifications.
• Review this overview of key contracting requirements and be prepared to meet them. Hennepin County contract requirements overview (PDF)
• Plan to attend a pre-proposal meeting if one is scheduled. Dates and times are announced online with the contract opportunity notice.
• Prepare and submit your proposal documents according to the posted requirements and before the deadline. Late submissions will not be considered.

How we assure fairness and quality

• Watch this short video to learn about the contracting process (YouTube).
• Contracts are awarded using a competitive selection process.
• Award decisions are made by a committee.
• Each contract opportunity has its own timeline and requirements, which are posted online.
• There are no exceptions to documentation requirements and submission due dates.
• The county screens all potential vendors.

What to expect if you get a contract

Watch this short video to learn what to expect if you get a contract (YouTube).

A contract manager will be assigned to manage each contract and answer questions.

Providers are expected to comply with all requirements in their unique, signed contract. Some general reporting requirements are covered below and in this document. Hennepin County contract requirements overview (PDF).

Financial reporting requirements

Financial documents typically requested include:

• Independent audit reports and management letters
• Financial statements
• Agency wide and program-specific budgets

Performance measures

Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals.

Supporting providers in meeting county requirements

The county supports its contracted providers in a variety of ways to ensure a successful contracting experience.

A contract manager is assigned to manage each contract and answer questions. To find out who your contract manager is, call 612-348-4071.

Standards and policies are outlined in a human services and public health contracting guide. View the contracting guide (PDF).

Watch these short videos to learn more about contract financial requirements:

• Financial requirements for all contract types (YouTube)
• Financial requirements for cost reimbursement contracts (YouTube)
• Financial requirements for unit rate contracts (YouTube)

Financial reporting

Financial documents typically requested include:

• Independent audit reports and management letters
• Financial statements
• Agency wide and program-specific budgets

A tailored Excel workbook (XLS) is available for providers to adapt for their use when submitting budgets. For help adapting the workbook, contact your contract manager.

Performance measures

Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals. Performance goals are designed in collaboration with providers to be SMART: specific, measurable, attainable, relevant and time-bound. For questions about performance goals or reporting, contact your contract manager.

Contract renewal

Before a contract expires, the county will evaluate the need to continue contracting for the service. If the county decides to renew a contract, the contract manager will send a request for contract renewal documents.

If the county decides to renew a contract, the provider will be asked to submit new documentation which may include:

• Service description narrative
• Current outcome and performance measurement criteria
• Agency wide and program-specific budgets, with substantiation
• Current board of directors
• Organization chart
• Board directive authorizing contract signatures
• Affirmative action documents
• Current and adequate insurance certificate of coverage
• Proof of tax exempt status
• Copies of current city, state or federal licenses, when applicable
• Job descriptions
• Staffing lists

Client information

The Minnesota Government Data Practices Act, Chapter 13 governs how client data are collected, created, stored, used and shared. It establishes requirements relating to public and individual rights to access government data. Learn more about the Minnesota Government Data Practices Act, Chapter 13.

Organizations that have a contract with the Human Services and Public Health Department are expected to follow all requirements about collecting, creating, storing and sharing client information. This includes giving a notice, sometimes referred to as a Tennessen Warning, to each client. The notice tells them about how their information will be shared and the possible consequences of not sharing information. Learn more about Tennessen Warnings.

Billing the Human Services and Public Health Department

Providers must bill for services according to the schedule and requirements established by the contract. Talk with your contract manager before you submit a bill, to make sure that your invoice contains all the required information. More information about invoices, payments and over payment collection can be found in the human services and public health contracting guide (PDF).

Unless otherwise specified in your contract, submit an itemized invoice within 30 calendar days of the last day of each month in which you provided services or incurred expenses. Following this contract requirement will ensure maximum reimbursement for completed services.

Hennepin County Human Services and Public Health may refuse payment of late invoices in these cases:

• Invoices received after 90 calendar days form the last day of the month of service
• Invoices received after 90 days from the date the county is determined to be the payer of last resort

To determine if services are eligible for payment use the Hennepin County billing calculator (XLSX).

Billing guidelines for all service authorized programs

If you need a service authorization to bill the Human Services and Public Health Department, authorized providers are expected to:

• Exhaust all third-party reimbursement from other sources of insurance
• Help clients to complete the steps to get medical assistance or other forms of insurance
• Ask clients to present their insurance cards at the point of service
• Run periodic checks with the state medical assistance MN-ITS system to identify changes to medical assistance coverage. When retroactive coverage for a date of service is identified, the provider must bill medical assistance and reimburse the county for any payment already made for the covered dates of service.

Check with your contract manager to determine if your contracted services are pre-authorized or post-authorized.

Billing guidelines for pre-authorized services

• Submit a new authorization form to the county. This is required before an invoice can be submitted. The form prompts the county to send the provider a notice of service authorization.
• Submit a change authorization request when clients experience a lapse or change in health insurance coverage.
• Submit an invoice to the county only after the provider has received a notice of service authorization with a service arrangement number. Additional information on preparing invoices can be found in the provider invoice and payment guide for pre-authorized services (PDF).

Billing guidelines for post-authorized services

• Submit an insurance denial with clearly stated denial reasons when a client has private insurance that would typically cover the service. This is not necessary for services such as case management, which are not covered by the private insurance policy.
• Always use the Hennepin County invoice template (XLSX) provided by your contract manager. Before submitting, verify that there is no third-party payer, and that service codes (and modifiers) and service rates are correct.
• Additional information on preparing invoices for children’s mental health service providers (PDF).

Preparing contract documentation

Find additional information on contract requirements and instructions for assembling contract documentation in the contracting guide (PDF).

Forms for contract documentation

• Budget workbook (XLS)
• Planned activity schedule (PDF)
• Provider fact sheet (PDF)
• Staffing pattern (DOC)

Hennepin County contracts with organizations to provide services that meet community needs and to administer federally funded and state funded programs. The State of Minnesota also contracts with service providers who provide specific services to Hennepin County residents. Find more information about contracting opportunities with the state.

Hennepin County contracts for many different types of services. Below is a summary of these services.

Services

Case management services

For mental health, children and family services, housing stability, and people with disabilities

Emergency shelter

For single adults, families, and youth

Employment services

Supported employment services, MFIP employment services, SNAP Employment and Training

Family/parenting development and therapy services

Parenting assessments, structured family therapy, functional family therapy, parenting support outreach

Housing services

Homelessness prevention and outreach, housing supports, rapid rehousing, supportive housing, and transitional housing

Mental health services

Children’s mental health therapeutic and support services, adult mobile diagnostic assessments

Public health outreach and education

Community outreach, home visits, sexual health education

Residential treatment services

Intensive residential treatment services for adults, crisis residential services, residential treatment for youth

School-based mental health services

Services for people with disabilities

Day training and habilitation, employment support, semi-independent living skills for people who are not receiving services through Home and Community-Based Services waivers

Services for people living with HIV/AIDS

Ryan White Part A and Part B services

Services for people with substance use disorder

Assessments, interventions, detoxification, and withdrawal management

Services for people impacted by domestic violence

Advocacy and counseling services for survivors, anger management classes for perpetrators

Transportation services

Medical transportation

To become a county-approved medical transportation provider, providers work through the Medical Transportation Management firm. It manages and makes vendor selection decisions for the transportation services network that includes Hennepin County and seven other metro area counties. Medical Transportation Management

Services for seniors and persons with disabilities

Find services and training to help seniors and people with disabilities live in their communities as independently as possible.

Find resources for seniors and people with disabilities.

Home and community-based waiver services

The state enrolls new providers. County contracts are not needed. Some services require state licenses. View the state licensing requirements.

Find provider enrollment information on the Minnesota Department of Human Services website.

Disability waiver rate system

Rates and units of services have been translated to conform with new state requirements. View state rate information.

Client specific questions should go to individual case managers. For general questions, email county staff at hsph.cms.dwrs.database@hennepin.us.

Adult rehabilitation mental health services

To operate in the county, providers must apply with the county. Before the county application is approved, providers must get certified by the state. Providers can submit their county application while state certification is in process. The county will review the application and send a letter of approval if providers show they're working with the state on certification. Hennepin County ARMHS Local Certification Application (DOC)

When the state notifies the county of provider certification, the county will add the provider to its list of approved providers. Providers are added to the county provider directory, used by county social workers to refer clients. Site visits and inspections are conducted by the state. State information and resources.

Children's mental health

Find information for providers in the resource section of children’s mental health.

Children's mental health fax template for MA denials or lapses (DOCX)

Contracted adult behavioral health case management

Find contact information for contracted adult behavioral health case management providers.

• Contract specific questions: Contact your assigned contract manager.
• Intake, opening, transfer, or closing questions: Email HSPH.OS.BH@hennepin.us. 
• Eligibility or social service questions: Call 612-348-1111 or email socialservices@hennepin.us. 

Additional contact information can be found in the 2023 ABH services directory (PDF). 

Voluntary participation resources

Resources for working with people who are voluntarily participating in Adult Mental Health Targeted Case Management (AMH-TCM) and Assertive Community Treatment (ACT) with Hennepin County.

• Contracted case management voluntary procedures (DOCX)
• Contracted case management intake-opening form (DOCX)
• Information Disclosure NonEPIC/Tennessen Notice (PDF)
• New client authorization or change in client status form (DOC)
• Adult fax template for MA denials and lapses (DOCX)
• Notice of Action DHS-4369-ENG 

Involuntary, civilly committed, or court ordered participation resources

Resources for working with people who are under court order, civilly committed, or involuntarily participating in Adult Mental Health Targeted Case Management (AMH-TCM) with Hennepin County.

• Contracted AMH-TCM Involuntary and Mentally Ill & Dangerous (MI&D) procedures (DOCX)
• Client is in jail and on CH commitment (DOC)
• Supporting people in custody and civilly committed (DOCX)
• Supporting voluntary people in custody (DOCX)
• New client authorization or change in client status form (DOC)

Adult mental health services e-file system

Adult mental health services is transitioning to an e-file system with the mental health district court. Some reports continue to be sent directly to the county attorney’s office, and others are now submitted by e-file. Find out which reports can be e-filed in the commitment reference sheet (XLSX).

Review recent training materials about commitments in the commitment training document (DOC).