Changes to county services

Effective until further notice

Hennepin County buildings are closed to the public. You can get the services you need by phone or online.

Homeless shelter information

Shelter is meant as a temporary, safe place to stay while you are figuring out your next step.

Youth

There are several youth shelters available throughout Hennepin County. Each have their own eligibility and intake process. For information, visit the Youth Services Network.

Adults without children

There’s now a single point of entry for assessment and placement at a shelter. Visit Adult Shelter Connect

Families

If you’re a Hennepin County resident and have tried all other options, shelter may be available. To be placed in a shelter, you must provide your children’s birth certificates and a photo ID for the adult(s). A portion of your income will be used to pay for your shelter stay.

For questions, call 612-348-9410. On holidays, weekends, and evenings until 11 p.m., call 211 (mobile: 651-291-0211) and ask for the after-hours shelter team.

Connect with a shelter team member

Face-to-face

The shelter team is located at the Central-Northeast Minneapolis Human Services Center

Health Services Building
525 Portland Avenue, Minneapolis
Hours: Monday – Friday, 8 a.m. to 4:30 p.m.
Map

Video conference

To talk via video conference with a shelter team member, families can also visit these locations to ask for shelter.

North Minneapolis

Human Services and Public Health Department – North Minneapolis, 1001 Plymouth Avenue North, Minneapolis
Map
Hours: Monday – Friday, 8 a.m. to 4:30 p.m.

South Minneapolis

Human Services and Public health – South Minneapolis, 2215 East Lake Street, Minneapolis
Map
Hours: Monday – Friday, 8 a.m. to 4:30 p.m.

Northwest suburban

Northwest Family Service Center, 7051 Brooklyn Boulevard, Brooklyn Center
Map
Hours: Monday – Friday, 8 a.m. to 4:30 p.m.

South suburban

VEAP Community Service Center, 9600 Aldrich Avenue, Bloomington
Map
Hours: Monday, Tuesday, Wednesday and Friday 8 a.m. to 4:30 p.m., Thursday 8:30 a.m. to 6:30 p.m.

West suburban

Wells Fargo building, 1011 - 1st Street South, Hopkins
Map
>Hours: Monday – Friday, 8 a.m. to 4:30 p.m.

If you’re fleeing domestic violence

Call Day One at 1-866-223-1111.

Day One connects you to the closest available domestic violence shelter near you, and all available domestic violence shelters in the state.

Get help buying food while schools are closed (P-EBT program)

Families with student children

Families with children who received free or reduced-price meals for the 2019-2020 school year, but don’t qualify for SNAP or MFIP benefits, can apply for P-EBT (Pandemic Electronic Benefit Transfer). Once you are signed up, you get a P-EBT card that holds $325 per child in SNAP benefits.

Apply by June 30 on the Minnesota P-EBT website.

Families currently receiving SNAP are automatically signed up

Families currently receiving SNAP or MFIP benefits since March 18 do not need to apply. You are automatically receiving the additional $325 per child which is loaded onto your existing EBT cards.

Check your EBT card balance at EBTedge.

Apply for emergency short-term help

Applying for help

Families with children under 18 must come in person to apply for emergency help.

Single adults should call 612-596-1300. We can see if we can help you apply over the phone.

It can take up to 30 days to find out if you’re eligible for emergency assistance through Hennepin County.

Calling for questions

Families: 612-596-1900

Singles and adults without children: 612-596-1300