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  • Homelessness and housing resources
  • Health care assistance
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Hennepin County > Human services > Emergency programs

Emergency programs

When Hennepin County residents are in a financial crisis that poses a direct threat to their physical health or safety, the county may be able to help by providing short-term aid.

Services may include:

  • Emergency temporary shelter
  • Housing costs like rent payments, damage deposits, home repairs and utility bills
  • Foreclosure prevention, moving expenses and transportation to relocate
  • Extra food support for people on special diets

Toll Free

Phone: 844-803-8466

Contact for adults without minors and families

Phone: 612-596-1900

Contact: 9 a.m. to 4 p.m.

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Homeless shelter information

Hennepin Shelter Hotline

Call 612-204-8200

Hennepin Shelter Hotline serves Hennepin County residents who are seeking emergency shelter by helping them find a safe, temporary place to stay while they work on next steps toward stable housing.

A person or family should contact Hennepin Shelter Hotline if:

  • They are 18 years or older
  • They are seeking emergency shelter

Hotline hours:

  • Monday - Friday: 8 a.m. to 5:30 p.m.

**callers outside of these hours will be directed to United Way's 2-1-1

Hennepin Shelter Hotline, which is operated by Catholic Charities Twin Cities, works as a first step service in partnership with existing services, such as Adult Shelter Connect, the Hennepin County shelter Team, and other crisis lines. By calling the Hotline, residents who are facing a housing emergency can explore all their options before accessing emergency shelter.

Learn about Hennepin County's contracted shelters

Find out what different shelters offer, and for whom each one is best suited.

View shelter amenities (PDF).

If you’re fleeing domestic violence

Visit the Day One website.

Call 1-866-223-1111 to be connected to the closest available domestic violence shelter.

Youth programs

Visit the Youth Services Network webpage.

Apply for emergency short-term help

To apply for assistance, fill out an online application or print the combined application form and mail it back to: Hennepin County Human Services Department, P.O. Box 107, Minneapolis, MN 55440

You may also call 612-596-1300 to have a form mailed to you.

If you need assistance with completing an application, call 612-596-1300, Monday through Friday, between the hours of 8 a.m. and 4:30 p.m.

Please be aware that your benefits will not start until your paperwork is received and processed. A phone interview is required.

If you don’t qualify for emergency short-term help from the county

You may be able to get similar help from another homeless prevention program if you have used emergency short-term help from the county in the last 12 months or applied for emergency short-term help from the county, but were denied.

To get help from these programs, you must meet all three of these criteria:

  • Live in Hennepin County in a home you rent or own, in someone else’s home for at least three months or in permanent supportive housing
  • Will lose your home and have no other housing options within 30 days
  • Have extremely low income (for example, less than $1,653 per month for a single person or less than $2,358 per month for a family of four)

Eligibility for these programs is determined by your residential address. Before you visit one of these organizations in person, call ahead to get information on when you can apply and whether funds are still available for the month.

Single adults

Catholic Charities Opportunity Center

Contact at 612-204-8273.

Map: Catholic Charities Opportunity Center
740 East 17th Street, Minneapolis, MN 55404

Families and single adults

St. Stephen's Human Services

Contact at 612-870-2298.

Map: St. Stephen's Human Services
2309 Nicollet Avenue South, Minneapolis, MN 55404

Youth (under 24) and young families

YMCA Youth Intervention Services

Contact at 763-493-3052.

Map: YMCA Youth Intervention Services
2304 Jackson Street Northeast, Minneapolis, MN 55418

American Indian families

Minnesota Indian Women’s Resource Center

Contact at 612-728-2026.

North Minneapolis residents

NorthPoint Health and Wellness

Contact at 612-767-9500.

Map: NorthPoint Health and Wellness
1256 Penn Avenue North (Suite 5300), Minneapolis, MN 55411

You have the right to appeal

If you don't agree with an action taken on your case, you have the right to appeal.

File an appeal

There are several options to file. 

Submit a handwritten request to appeal or use the Appeal to State Agency form (DHS-0033) to Hennepin County:

  • Mail
    Hennepin County Human Services Department
    PO Box 107
    Minneapolis, MN 55440
  • Fax: 612-288-2981
  • Online drop box: hhsews@hennepin.us
  • Upload to your account: mnbenefits.mn.gov
  • Drop off: Any Hennepin County Human Service Center drop box

Submit the Appeal to State Agency form (DHS-0033) to the Minnesota Department of Human Services. Submission instructions on the form.

Timelines

Emergency assistance (with minors in the household)

You must request the appeal hearing within 30 days of receiving a notice of proposed action, or show good cause for not requesting within that time. You may file an appeal up to 90 days after receiving the notice of proposed action if you show good cause for not filing within 30 days.

Emergency general assistance (without minors in the household)

You must request the appeal hearing within 30 days of receiving a notice of proposed action, or show good cause for not requesting within that time. You may file an appeal up to 90 days after receiving the notice of proposed action if you show good cause for not filing within 30 days. An emergency general assistance application is only good for 30 days, if the appeal request is longer than 30 days ago, it is recommended you re-apply for the program.

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