Mental health emergencies

If you’re in a mental health crisis or know someone who is, we can help.

The Cope mobile crisis teams can come to where you are. The teams respond to anyone in the county who needs an urgent response.

If the situation is life-threatening or an immediate response is needed call 911.

Adults 18 and over

Call 612-596-1223.

Children 17 and under

Call 612-348-2233.


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Crisis services

  • Available 24 hours a day, seven days a week, 365 days a year
  • Come to your home, school or other public place
  • Calm the situation and help you to decide what to do next
  • Offer other types of help depending on your situation
  • Talk through options and ways to support someone in crisis with callers who are family members, friends, students or community members

Additional crisis resources

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Get help in a crisis

Mobile crisis teams will respond to crises in Hennepin County, 24 hours a day, 7 days a week.

Adult crisis

To reach our mobile team, call 612-596-1223.

Call Community Outreach for Psychiatric Emergencies (COPE) when a severe disturbance of mood or thinking threatens a person's safety or the safety of others. COPE professionals are available to manage the immediate crisis and provide a clinical assessment. Telephone consultations also are available. This service is available to all adults 18 and older, in Hennepin County.

Child crisis

To reach our mobile team, call 612-348-2233.

We provide support to children 17 and younger who are experiencing a crisis. We will help to de-escalate the crisis, provide a risk assessment, develop a plan to keep your child safe at home, and to offer resources and referrals. Telephone consultation also are available.

If someone is in immediate physical danger, call 911.

Be prepared in a crisis

When someone is experiencing a mental health crisis, be observant and decrease access to weapons, medications and any other objects that could be used to cause harm.

If possible, have this information on hand before an emergency occurs.

Download the Be prepared worksheet (DOCX).

Providers and supports

  • Physician
  • Therapist
  • Psychiatrist
  • Case manager
  • Other


  • Name and dosage of all medications
  • Recent medication changes
  • Remaining medications
  • Name and location of pharmacy


  • Prior suicide attempts
  • Self-injury (non-suicidal, i.e. cutting, burning, etc.)
  • Alcohol and/or drug use
  • Aggressive behavior
  • Impulsive behavior
  • What has worked before?

Family and social history

  • Recent experience with a suicide attempt, or death by suicide among family or peers
  • Mental health concerns
  • Drug and/or alcohol abuse

Make a Safer Home

Learn the Safer Home process

This video series will take you through the steps to make your home safer when a member of your household is experiencing a psychiatric emergency.

Watch the whole video

Making a safer home (YouTube)

Review a single chapter

Kitchen (YouTube)

Bathroom (YouTube)

Bedroom (YouTube)

Living Room (YouTube)

Garage (YouTube)

Prepare your home

  • Think now about objects that could cause harm.
  • Scan the area and secure or remove them.

Remove weapons

Secure guns and other weapons or remove them from the home during the crisis.

  • Ask a friend or family member for help.
  • Ask your local gun or shooting club about storage.
  • Use a gun lock.
  • Store ammunition in a separate location.
  • Contact police about removing guns.

Provide support

  • Be observant.
  • Be direct. Ask if the person is thinking of suicide or self-harm.
  • Acknowledge the situation and seek help.

Limit access to medications

  • Store medicine in a lock box or other secure location.
  • Dispose of unused medications.
  • Buy over-the-counter medications, such as Tylenol, in smaller quantities.

Checklist for a safer home (DOCX).

Evaluate the situation

Here are some situations when a Safer Home approach is helpful. Pay attention to determine if the person is


Thinking about, considering, or planning to end one’s life.


The deliberate, non-suicidal injuring of one's body, including cutting, scratching, burning, and other forms of self injury.

Experiencing psychosis

Psychosis is a loss of contact with reality that usually includes: False beliefs about what is taking place or who someone is; seeing or hearing things that aren't there.

Acting aggressively or out of control

Behavior that cannot be de-escalated and involves a risk to the individual, property damage, threats to harm others or a verbal or physical attack.


To act, intentionally or unintentionally, without thinking decisions through, without regard for consequences. These actions can place them or others at risk.

Impaired by alcohol or drugs

When use of any substance results in an altered perception and a reduction of a person's ability to think or behave within social norms.

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