Hennepin Waypoint

Hennepin Waypoint is a digital, mobile-friendly directory that connects people experiencing homelessness or extreme financial hardship to services they need.

We rely on help from service providers to maintain an accurate, up-to-date directory. If your organization supports people experiencing homelessness, follow the instructions below to add or update services.

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How it works

Waypoint has nine categories of services:

  • Shelter
  • Food
  • Clothing
  • Public restrooms
  • Crisis lines/outreach
  • Medical/health assistance
  • Employment/job training
  • Legal assistance
  • Activities/events

It includes a description of how to access each service, including:

  • Phone numbers
  • Hours
  • Eligibility criteria
  • Interactive map

People can access Hennepin Waypoint from a smart phone, tablet or computer without needing to download an application.

Help spread the word

We need your help to inform people experiencing homelessness of this resource.

Request promotional business cards or other materials by emailing waypoint@hennepin.us.

Step 1: Register with Waypoint

Instructions for external partners

Create a Hennepin County eGov account

If you already have an account, skip this step.

  • Complete the form at register.hennepin.us using your business email.
  • You will receive a confirmation email. Follow the link in the email to finish registering.
  • Remember the email address and password you used for registration. You will use this to log into Waypoint.

Notify us

Email GIS.Info@hennepin.us the following information:

  • Subject line: “Hennepin Waypoint admin tool request”
  • Your name
  • Your organization name
  • Your department 
  • Your email address

We will activate your Waypoint account within three – four business days. You will receive an email when your account is ready.

Instructions for Hennepin County staff

Email GIS.Info@hennepin.us the following information:

  • Subject line: “Hennepin Waypoint admin tool request”
  • Your name
  • Your department

You will use your county email address and password to log in to Waypoint.

We will activate your Waypoint account within three – four business days. You will receive an email when your account is ready.

Step 2: Get your services listed in Waypoint

  1. Verify your profile – Make sure the information in your organization’s profile is accurate and make any necessary edits.
  2. Add services – Click on the name of your organization on the main page and click “add services.”

Tips to fill out the form

  • Eligibility requirements – include all requirements, including required documents, such as driver’s license, proof of residency or social security information.
  • Service hours
    • If service times are the same time each day of the week, select the “Monday – Friday” option.
    • If services are offered on weekends or varying times, click the “add” button to add hours for each individual day.
    • If service times alternate depending on the week, add your hours in the “schedule notes only” box.
  • Specific date ranges – select “yes” under the “temporary/seasonal” dropdown menu and select the date range.
  • Unlisted service locations – uncheck the default “add the service location on the map.”

View complete how-to guide (PDF).

Troubleshooting

  • Your organization’s services don’t fit into any of the nine categories.
  • You need help adding services to the directory.
  • Your account administrator has left my organization.
  • You noticed information in the tool that is incorrect or out-of-date.

Get help with these or other issues by emailing waypoint@hennepin.us.

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