MFIP employment service provider information

Employment service providers work with clients in the Minnesota Family Investment Program (MFIP) or Diversionary Work Program (DWP).

This information is for employment service providers in their day-to-day duties.

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News and updates


2017 holiday food and gift/toy resource guide

This year’s Minnesota Holiday Food and Toy/Gift Resources 2017 Guide is brought to you by the Allina Health In-Reach Metro Team of Social Workers, a program through Mental Health and Addiction Services. Please note the deadlines and specific instructions for the Holiday Resources and Programs.

View the resource guide (PDF)

Job fairs and hiring events

Job opportunities at the Super Bowl

Work at the tailgate festivities for Super Bowl LII. Various event positions are open.

Job development career fair

DEED-approved job and career hiring events calendar

These events, including weekly job fairs, are listed and updated frequently at Department of Employment and Economic Development.

Community resources, education and training


Minnesota Apprenticeship Initiative

More than 100 employers statewide are participating in the Minnesota Apprenticeship Initiative to bring more than 800 individuals into newly registered apprenticeship programs in 29 high-growth occupations spanning five industries: advanced manufacturing, agriculture, healthcare, information technology and transportation. Apprenticeship is a formal system of employee training that combines paid on-the-job training with related technical instruction. View more information on the Apprenticeship Minnesota website.

Apprenticeship toolkit flyer (PDF)

Budgeting and finance

School supplies tax credit for parents

When parents purchase school supplies for children in grades K - 12, they need to keep their receipts for tax time because they may be able to get money back or lower the taxes owed. To see what school expenses qualify, learn more at or call Prepare + Prosper at 651-287-0187.

Help Minnesota Save

Help Minnesota Save provides information for direct service staff to help clients make informed judgments and effective decisions about money management. Topics covered include budgeting, building good credit, financial scams, predatory lending, identity theft and tax preparation. You can print tip sheets to give to clients. Visit Help Minnesota Save.

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau provides resources to help consumers make informed financial decisions. Visit Consumer Financial Protection Bureau.

Financial Literacy Directory

Many organizations are available to help people get tools they need to budget, create savings, reduce debt and build a good credit rating. The agencies listed in this booklet provide a variety of financial services, so be sure to check the individual websites for more details. View the directory (PDF).

Career exploration


Low-cost internet service through Internet Essentials from Comcast

Find out if you’re eligible to get home Internet for $9.95 plus tax per month. You must:

  • Have at least one child who qualifies for the National School Lunch Program.
  • Do not have outstanding debt to Comcast that is less than a year old.
  • Families with outstanding debt more one year old may still be eligible.
  • Live in an area where Comcast Internet service is available but have not subscribe to it within the last 90 days.

For more information visit Internet Essentials.

Corrections, crime and justice

Ex-Offender Job Readiness, created by Americorps members from the Community Technology Empowerment Project.

Jobs for Felons Hub

Step Ahead — Career planning for people with criminal convictions

The New Leaf Workshop

The New Leaf Workshop is designed for job seekers with a criminal record who are having a difficult time getting hired. This class combines the Creative Job Search course along with information on how, when, and why to disclose your record, addressing employers’ concerns, answering tough interview questions, and more. Workshops are held at Minnesota Workforce Centers throughout the Metro area and are scheduled from 9 a.m. to 1:30 p.m. See New Leaf Workshop flyer for locations and dates (PDF).

County inmate rosters

Adult corrections facility inmate roster and the county sheriff jail roster allows you to search by name. The information is public according to state law (Minnesota Statute 641.05). Search rosters.

Accessibility Incorporated

Accessibility Incorporated's Career and Educational Pathways program provides jobs and training for people with criminal backgrounds making the transition from jail to the community. Find information and referral forms.

DHS criminal expungements information

The Minnesota Department of Human Services' Basics on Criminal Expungements provides information on how to seal criminal records. Expungement information (PDF).

Office of Justice Programs (Minnesota)

The Office of Justice Programs provides information on how to help crime victims. Information includes victim rights, victim advocates and financial assistance. Visit the program

Fresh Start program

Resource's Fresh Start program provides comprehensive education and employment services for young adult ex-offenders. Fresh Start brochure (PDF)

Legal Rights Center

The Legal Rights Center provides free criminal defense and restorative justice services to low-income people who reside in Hennepin County.

Early intervention and youth resources

Education and training

About closing colleges

If a client's for-profit college is closing, employment counselors may use the attached document to advise clients about their options.

University of St. Thomas, Dougherty Family College associate degree program for low income students

Low-income students with a high school GPA of at least 2.5 are encouraged to apply for a new two-year associate degree program from the University of St. Thomas (UST). The Dougherty Family College, a new college of the UST, is opening in the fall of 2017 on the downtown Minneapolis campus.

  • The goal is to help students earn an Associate of Arts degree with little debt.
  • Each student will be considered for scholarships and grants from the university, donors and corporate sponsors.
  • Students must complete the Free Application for Federal Student Aid, or if ineligible, complete the Minnesota Dream Act Application.
  • Some applicants may pay as little as $1,000 per year.
  • For more information, visit University of St Thomas, Dougherty Family College.

Urban Tech Jobs Program (UTJP)

The Urban Tech Jobs Program (UTJP) is an accelerated technology training program that is exclusively designed for unemployed adults 18 and over, with a high school diploma or GED.

  • Free classes and training at the Minneapolis Urban League
  • Technology training programs from Microsoft, Cisco, CompTIA and others
  • Job readiness, personal resiliency and development workshops available, as well as counseling and paid work experience.
  • Contact Cathy Stephens at or by phone by 612-302-3135.
  • Visit UTJP online.

IT training- Minneapolis TechHire Initiative

The Minneapolis region, the City of Minneapolis, three high-quality accelerated learning programs: PRIME Digital Academy, IT Futures Foundation – IT Ready, and Concordia University – Software Guild, and 60 regional employers have come together with the purpose of training and placing nontraditional, diverse IT workers into software engineering and support roles. Numerous education and training opportunities including free training are available at Minneapolis TechHire Initiative.

Virtual Career Network

Virtual Career Network offers information on career options, free online classes, opportunities to locate training and education programs, and to find job openings in healthcare, green economy and transit. Find openings.

Minneapolis Public Schools adult education

Minneapolis Public Schools adult education offers classes in English Language, GED preparation, computer classes, math, science, social studies, FastTRAC, Career Pathways, citizenship classes, Child Development Associate (CDA) and employment skills preparation. Minneapolis Education 2015-2016 program brochure (PDF)

Construction for native youth

Little Earth YouthBuild Program: paid construction training for 18-24 year old members of the Native community. The program provides training, learning carpentry skills and job placement assistance. View the flyer for the Little Earth YouthBuild Program (PDF)

Short-term training

Avivo (formerly RESOURCE) offers eight industry-specific, training programs at their Twin Cities’ locations. Find program and start dates online. Training programs at Avivo include:

  • Accounting support
  • Core manufacturing skills
  • IT support
  • Maintenance (custodial)
  • Mechatronics
  • Medical office support
  • Office support specialist
  • Warehouse operations

CLUES provides the Bridge to Your Future free training programs including Customer Service, Skilled Trades and Healthcare Programs. Client brochure training calendar - Spanish (PDF) and Client brochure training calendar - English (PDF)

Eastside Neighborhood Services vocational training: personal and home care aide, forklift operator, ServSafe food safety manager and leadership management. NEW: Spanish ServSafe food safety manager. Visit vocational training program for Eastside Neighborhood Services.

Emerge FastTrac: information technology essentials, machining training, janitorial training, property maintenance technician, welding, certified nursing assistant, commercial driver's license (CDL) Learn more about Emerge training programs.

Free Nursing Assistant training program: Golden Living Training Center in St. Louis Park is offering a new 7-week Nursing Assistant Training Program. There is no cost to participants. Please read the attached flyer for more program information. Golden living training flyer (PDF)

Goodwill Easter Seals training programs: banking and finance, medical office, customer service/call center, construction, automotive service technician, and retail. Program brochure for Goodwill Easter Seals (PDF)

HAP is offering FREE bus driver training in May. Student will get their Class B- CDL with school bus and passenger endorsements. HAP will hold an information session every Tuesday at 2 p.m. at their Arcade Street office. View the CDL training flyer (PDF).

International Institute of Minnesota tuition-free training programs for new Americans:

OfficePRO training: in just five weeks, eligible participants will learn basic office skills including typing, 10-key, Microsoft programs such as Excel and Powerpoint, business communication and professionalism, and more. Sponsored by St. Paul College and HIRED.

People Serving People offers free short-term training programs, including a free 13-week culinary training program and a three-week banking training program.

Summit Academy: 20-week accredited courses in the construction and health care, financial aid available for qualified students, job placement assistance for graduates. Visit Summit Academy.

Takoda Institute of Higher Learning (A division of AIOIC): business, health care and computer information. Financial aid is available to qualified students, however, some programs are free. Visit Takoda Institute of Higher Learning.

YWCA Teacher Development Program: train for a career as a teacher! Join the YWCA Minneapolis Early Childhood Education Teacher Development Program to gain professional skills you can take into a classroom. YWCA program flyer (PDF)

Energy assistance

The Minnesota Cold Weather Rule

The Minnesota Cold Weather Rule (CWR) is in effect from October 15 to April 15. People who need help paying heating bills must contact their natural gas or electric utility company to make and keep a payment plan to receive CWR protection. Read more about requirements and contacts.

Community Action of Suburban Hennepin County

Community Action of Suburban Hennepin County works with homeowners and renters with low incomes to help them pay energy costs, such as a heating bill, furnace repair or weatherization, between October 1 and May 30 each year. Visit Community Action of Suburban Hennepin County.

Food and nutrition

EBT card holders can shop at Minneapolis Farmers Market on Lyndale

  • EBT card holders can go to the EBT booth at the farmers market to buy tokens and use them to get fresh food, like fruits, vegetables, dairy, eggs and fish.
  • For every $10 of food EBT shoppers buy, they get another $10 to spend on food.
  • Participating food stalls have a sign, We accept EBT.
  • Minneapolis Farmers Market on Lyndale
    312 East Lyndale Ave N, Minneapolis, MN 55405
    Thursday – Sunday
    6 a.m. – 1 p.m.
  • Minneapolis Farmers Market EBT program

The Food Group (formerly Emergency Food Shelf Network)

The Food Group offers food, employment services, information and referral, shelter and transportation resources. Visit The Food Group.

Women, Infants and Children (WIC) program

Women, Infants and Children (WIC) helps eligible pregnancy women, new mothers, babies and young children eat well, learn about nutrition and stay healthy. Visit WIC.

Fare For All

Fare For All sells food packages including fresh fruits, vegetables and frozen meat, for $10-$25 (up to 40% off grocery store prices). Visit Fare For All.

Health, dental, and mental health

Walk-in Counseling Center

Free counseling at the Walk-In Counseling Center. No insurance required. Professional counselors address issues of depression, anxiety, chemical abuse/dependency, trauma, domestic violence and a variety of other emotional and interpersonal concerns. They serve people 15 years of age and up; individuals, couples and families (younger children when with parents). Conveniently located at 24th and Chicago in Minneapolis. Learn more at the counseling website.


St. Stephens

St. Stephens provides a resource guide for poor and homeless people including information about essentials (clothes, food shelves, free meals, etc.), public assistance, health care, education, employment, and immigrant services and legal services. Handbook of the Streets (PDF)

Hennepin County

Hennepin County's report on homelessness includes county-provided services such as grants, transitional housing programs and youth services. Homelessness in Minnesota data and services (PDF)

Housinglink is a free resource to help renters find affordable choose housing in locations with access to good schools, employment, transportation, and community resources.

Parenting and Family Resources

Co-Parent Court Services

Co-Parent Court Services addresses barriers to effective co-parenting and provides tools to reduce conflict. Four workshops are offered during the evening free of cost.

For more information, view the Co-Parent Court Services flyer (PDF)

Gateway Program

Gateway Program helps MFIP (Minnesota Family Investment Program) families increase family strength and accomplish their goals.

For more information, view the Gateway program flyer (PDF)

Social security and disability

Disability Benefits 101

Disability Benefits 101 offers tools and information on health coverage, benefits and employment. Visit Disability Benefits 101.

Social Security Administration

The Social Security Administration provides online tools for learning about disability, retirement, replacement cards, name change process, and survivor benefits. Visit Social Security Administration online.


Transit Assistance Program (TAP) from Metro Transit to help low-income riders

Metro Transit has developed a new program called the Transit Assistance Program (TAP) to help low-income riders. Qualified commuters will be able to ride the bus or train any time for $1. To enroll, applicants must verify that they are low-income, and an ID. Read more information on Transit Assistance Program.


Veterans Administration and Department of Defense

The Veterans Administration and Department of Defense help veterans get civilian employment after active duty. Visit veterans employment center for job seekers.

Referral-based services

Employment-related programs

Specialty programs generic referral (DOC)

Goodwill/Easter Seals Moving Forward Program

Moving Forward helps MFIP recipients with a criminal history find and keep employment. Eligible participants can have a criminal background of any type and must have at least six months remaining on MFIP.

RESOURCE HealthChoices

HealthChoices provides in-home case management for MFIP participants with Medica as an insurance provider who are seeking mental health services. Case managers work with adults and/or their children to coordinate mental health services and cognitive assessments, connect clients to medical and dental care and make referrals for state or federal disability programs.

Open Access Connections (Formerly Twin Cities Community Voice Mail)

Open Access provides voicemail service for job search activities for people who don't have phones.

HIRED's PACE program for academic and career excellence

PACE provides MFIP employment services to young parents ages 18 - 25 who are not enrolled in school but interested in re-enrolling.

Sanction Resolution Programs

Resource Inc.

HIRED Sanction Outreach Services (SOS):

Refugee Employment Services

RES providers who help refugees locate job openings, identify child care, fill out job applications, and use public transportation. Eligible refugees are those who’ve arrived in the U.S. within the last five years.

Tree Trust work programs

Eligibility for Tree Trust MFIP paid supported work program

Clothing resources

Ready for Success — Clothing, accessories and personal care items for job seekers. Referrals must be made via the Ready for Success. Make a referral.

Interpreter and translator assistance

Parenting resources

Parenting for the Future offers parenting skills, social and community supports through classes and home visits, for parents with cognitive challenges and at least one child under age five.

Social Security and disability

Chamberlin Edmonds provides advocacy for clients who apply for federal SSI.

Manuals and training

Policies and procedures



Employment counselor training

After a job counselor is hired, there are county and state training options available.



To take a course with the department of human services, register with TrainLink. Once you register, you can enroll and take classes through TrainLink. Some classes are online and some are in person. TrainLink keeps track of learner participation, including classes completed and certifications earned. Visit TrainLink.

First time you register for a department of human services course:

  1. Click on “Unique Key Request” and fill in your name and information and e-mail address.
  2. Put down Linda DeHaven as the county training coordinator.
  3. The state will directly e-mail you a “Unique Key.” Once you have a “Unique Key,” you can look up a class and complete a registration.
  4. To look up the class, scroll down to “Learning Centers” and click on “Income Maintenance.” On the next page, look up the class schedules for income maintenance. Select a course and fill in your information, including the “Unique Key.” This will complete the class registration.

Key courses for new job counselors:

  • Three-day MFIP employment services course
  • Online data privacy course – complete at least 7 courses and the assessments
  • Workforce One training
  • Employability Measure (EM) training

Full course offerings of DHS MFIP employment services

Current year training calendar (scroll down to calendar)

Worker resources for employment service providers (PDF)


For DHS forms, go to the Department of Human Service (DHS) eDOCs website and search the form by entering the form number. Visit eDocs.

Overview requirements


Family stabilization services

Employment and participation hours

Unpaid work experience



Interpreters and limited English proficiency




ESP case audits

Contacts and systems access

Contact lists

Accessing computer systems for MFIP providers

Password resets

To change passwords for Diamond, MEC/2 or Workforce One, please contact the Hennepin County Enterprise service desk at 612-348-6662. The service desk handles all password resets. Please be sure to include all of the information listed below:

  • Your name
  • Your agency name
  • Your phone number
  • Your email address
  • Your logon ID (EG#, WF#, TE#)
  • Name of system for which you need the password reset
  • Whether or not you remember your password. You do not need to tell them the password; some systems allow the password to be reset without changing it.

SMI password problems

If you have not received your SMI password from DHS, here is a temporary work around that will allow most of you to access ECF with limited functionality. Users can bypass SMI by logging into SMI Down Mode. In this mode, you will be able to view documents in person and case folders. A tutorial is attached on how to sign into SMI Down Mode and search for cases/persons while working in SMI Down Mode. If you currently have access to ECF in its full capacity (able to log into both sign in screens) please disregard this tutorial.  Tutorial (PDF)

Child care forms and procedures

Minnesota Family Investment Program and Diversionary Work Program child care forms are listed below.



Go to the Department of Human Services' (DHS) e-Docs site and search for the form by entering the DHS form number. 

  • Authorization for release of information about residence and shelter expenses, DHS 2952. eDocs
  • Change report form, DHS 4794. eDocs
  • Child care addendum, DHS 5223D. eDocs
  • Child care assistance re-determination, DHS 5274. eDocs
  • Child care assistance bi-weekly sliding fee schedule, DHS-6413D eDocs
  • The child care assistance program (CCAP) and fraud: questions and answers for child care centers DHS-3943A eDocs
  • The child care assistance program (CCAP) and fraud: questions and answers for families DHS-3943b eDocs
  • Child care center employer responsibilities DHS-3914A eDocs
  • Child care center employee rights and responsibilities DHS-3941B eDocs
  • Child care health and safety: questions and answers for child care centers DHS-3942A eDocs
  • Child care health and safety: questions and answers for families DHS-3942B eDocs
  • Client statement of good cause, DHS 2338. eDocs
  • Do you need help paying for child care?, DHS 3551. eDocs
  • Immunizations for children receiving Child Care Assistance, DHS 3777. eDocs
  • Immunization status follow-up, DHS 377A-ENG. eDocs
  • Minnesota Child Care Assistance Program application, DHS 3550. eDocs
  • Parent acknowledgement when choosing a legal unlicensed provider, DHS 5367. eDocs
  • Parent request for in-home child care, DHS 6475. eDocs
  • Referral to support and collections, DHS 3163B. eDocs
  • Reporting responsibilities for CCAP families, DHS-6953. eDocs
  • Understanding child support: a handbook for parents, DHS 3393. eDocs

Resources and reference

Additional information

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