COVID-19 response

Hennepin County is starting a phased approach to reopen services.

Resident and employee safety remains our primary focus to ensure that services are restored in a planful, safe manner that mitigates the potential transmission of COVID-19 within county facilities.

Most buildings remain closed to the public at this time.

When you visit county buildings

Required face coverings

All visitors to Hennepin County buildings are required to wear face coverings that cover both mouth and nose and are secured to the head with ties or ear loops.

If you are sick

Do not enter the building if you are sick or experiencing any of the following symptoms:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Headache
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

Social distance

Maintain 6 feet/2 meters of social distance.

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In-person services

Update for Friday, May 29

To ensure the safety of staff and visitors, Hennepin County's downtown buildings will be closed as of noon on Friday, May 29.

At Hennepin County Government Center

Address: 300 – 6th Street South, Minneapolis, 55487

Parking in downtown Minneapolis is available at street meters, ramps and lots.

Drug testing by appointment only

Contact your probation officer to set up an appointment or email POconnect@hennepin.us.

  • Drug testing for men located on floor 8 of A Tower
  • Drug testing for women located on floor 11 of A Tower

Elections - candidate filings

Please file by mail, email or drop-off. If needed, filings can be done by appointment in person on the lower level (street level).

You may set up an appointment by calling 612-348-5151 or email hc.vote@hennepin.us.

Find full filing information

Human Service Emergency Center

Walk-in services are available for residents without addresses including getting emergency checks, bus cards and EBT cards.

  • Located on skyway level
  • 10 a.m. to 3 p.m. on Monday, Wednesday, Friday

Probation help by appointment only

Contact your probation officer to set up an appointment or email POconnect@hennepin.us.

  • Reception is on 11th floor of A Tower
  • 3rd floor probation office is closed

Services by phone, online, mail, drop-off, fax

County resource helpline

612-348-3000
8 a.m. to 8 p.m.
7 days a week
Help available in different languages

If you're impacted by COVID-19, call for help with clothing, financial assistance, grocery and household supplies, medical care and equipment, or medication. 

Bidders for county business

Public bid openings will now be held virtually via a live Microsoft Teams meeting. Public bid openings are held Tuesdays, at 2 p.m. Attend bid opening.

Information that would have been read at public bid openings will be posted after bids are opened:

Paper bids for facility construction projects may be scanned and submitted via email to contracts@hennepin.us. Bids must be emailed by the bid end date and time.

Businesses and workers affected by COVID-19

Hennepin County is maintaining an updated list of resources and information for businesses and workers on our Economic Development website.

Cash, food and rental assistance 

We are processing applications and responding to phone calls:

  • Apply for cash assistance, SNAP, child care or rental assistance at ApplyMN. *Note: If you qualify for food assistance (SNAP), you can designate someone else to shop for you. Learn more.
  • Get connected to rent assistance and other programs to help in an emergency. Learn more.
  • If you cannot apply online you can request a paper application by calling 612-596-1300
  • If you already receive cash, SNAP or health care you’ll be able to keep getting benefits with no additional paperwork

Other ways to submit documents: Fax 612-288-2981 or for child care assistance documents fax 612-288-2982.

In some cases, paperwork can wait until after the crisis. Some sites have drop boxes for urgent use:

  • Health Services Building, 525 Portland Avenue, Minneapolis, 55415
  • Northwest Family Service Center, 7051 Brooklyn Boulevard, Brooklyn Center, 55429
  • Wells Fargo Building, 1011 – 1st Street South, Hopkins, 55343

Other rent assistance:

  • If you need help paying rent, working out a plan with your landlord, or other housing assistance, visit the Tenant Resource Center or call 612-302-3180.
  • Suburban Hennepin County residents who have been financially harmed by COVID-19 may be eligible for emergency rental assistance. Learn more and apply
  • Legal aid and guidance for renters is available at LegalHelpMN.org

Child support

Call your child support officer directly or call 612-348-3600. You can also contact your child support officer through Minnesota Child Support Online.

To make a payment, use one of these options:

Cost-of-living adjustment

If you received a cost-of-living adjustment (COLA) notice and would like to prevent COLA from taking place, you must file a motion to stay the COLA. The motion paperwork is titled Motion to Stay of Cost-of-Living Adjustment. The motion form and current filing process are available at mncourts.gov/hennepin. If you need to speak to your child support officer, you may call them directly or call 612-348-3600.

Correctional facilities and jail

Adult Corrections Facility

Residents can send and receive mail. Residents can make phone calls daily; all call fees have been waived. For questions about communicating with residents, please contact the Adult Corrections Facility at 612-596-0001.

County Home School

Residents can video chat with guardians. Residents can send and receive mail. Residents can make phone calls daily. For questions about communicating with residents, please contact the County Home School at 612-596-0550.

Jail

Inmates are receiving a limited number of free phone calls each week so they may stay in touch with loved ones by phone.

Juvenile Detention Center

Residents can video chat with guardians. Residents can send and receive mail. Residents are able to make phone calls daily. For questions about communicating with residents, please contact the Juvenile Detention Center at 612-348-8122. 

Domestic Abuse Service Center

  • The office at the Government Center is currently only available by phone. Call 612-348-5073.
  • If you or someone is in the Government Center and seeking help concerning domestic abuse, a conference room with phones is set up for you to call 612-348-5073. The room number is LL0720 and located on the lower level behind the cafeteria.
  • Find more information at Domestic Abuse Service Center.

Elections office

Candidate filing opens Tuesday, May 19. Please file by mail, email or drop-off. Appointments can be made for in-person filing.

Full filing information.

Call 612-348-5151 or email hc.vote@hennepin.us for help.

Find full election information.

Evictions and mediation

Examiner of titles

Health

Health care assistance

Hennepin Health

Call 612-596-1036 for help with bus passes, plan benefits and other member services.

NorthPoint Health and Wellness

For current NorthPoint services, hours and donation information visit northpointhealth.org/coronavirus-updates.

Homelessness assistance

Homestead applications

Homestead applications:

  • Electronic applications are being processed. Submit an application
  • No paper applications or mailed items are being processed until further notice

Call 612-348-3046 or email Assessor.AO@hennepin.us.

Library

Temporary library e-cards are available now for instant access to eBooks and digital downloads.

Curbside pickup is available at eight regional library locations: Brooklyn Park, East Lake, Eden Prairie, Maple Grove, Plymouth, Ridgedale, Washburn, and Webber Park. Learn more about placing holds, operating hours, pickup procedures and the library's current no-returns policy.

Due dates, fines and returns:

  • Book drops are closed and no items are due at this time.
  • All due dates are auto-extended to at least 3 weeks beyond reopening.
  • No new fines will accrue during the closure.

Residents can connect with library staff online via Ask Us.

Find full library COVID-19 information.

Law library

Legal representation for parents

If you are a parent in a child protection case or have a child support contempt case, call 612-348-7012 to get more information about the status of your case during the pandemic.

Licenses, permits and vital records

Some license and permit applications, and most vital records requests, are available by mail, fax or drop-off. Drop-off is only to deliver your application or request. No on-site processing is available at this time. 

Find full service center information.

Medical Examiner's Office

Call 612-215-6300.

Mental health center

We're providing many services by phone. Call 612-596-9438.

Mental health emergencies

  • Adults 18 and over call 612-596-1223.
  • Children 17 and under call 612-348-2233.
  • Text **CRISIS to connect to a crisis counselor.

Partners and providers for health and human services

Visit Partners in health and human services

Probation and drug testing

For probation related services including the drug testing lab, contact your probation officer by phone or email to set up an appointment.

If you do not have your probation officer's contact information, email POconnect@hennepin.us or call 612-348-2110.

  • The 3rd floor probation office is closed in the Hennepin County Government Center.
  • Reception is on 11th floor of A Tower, by appointment only.
  • Drug testing for men is located on floor 8 of A Tower, by appointment only.
  • Drug testing for women is located on floor 11 of A Tower, by appointment only.

Property tax payments

Tax payments are being processed. Pay property taxes online or through U.S. mail.

Find full property tax payment information.

Public defender

  • If your case is scheduled between now and March 30, call your public defender to see if your case will be heard or rescheduled for a future date.
  • If you don’t know your public defender’s number, call 612-348-7530 between 8:30 a.m. to 4:30 p.m., Monday – Friday. Staff will help you.

Recorder and registrar of titles

Recycling and hazardous waste disposal

Work continues with business hazardous waste licensing and renewal.

County business recycling staff are available remotely for businesses and organizations to improve their recycling programs. Find full information on remote technical assistance, including funding and training assistance

Surveyor

Information in other languages

COVID-19: Español (Spanish)

COVID-19: Hmoob (Hmong)

COVID-19: Oromo

COVID-19: Soomaali (Somali)

Hennepin County helpline flyer

Hate crime resource flyer

Immigration resource flyer

Language resources from Minnesota Department of Health  

The Minnesota Department of Health has more COVID-19 information in multiple languages.

Donations needed

Personal protective equipment

Staff working in quarantine operations, as first responders, in public health, and in clinics and hospitals are running low on supplies that keep them safe and help them continue their work protecting our community. We are accepting items at drop-off locations to help protect responders.

Priority items needed

  • Protective face wear – N95 or N100 respirators, PAPRs and surgical masks
  • Nitrile gloves
  • Tyvek Coveralls
  • Tyvek Foot covers
  • Eye protection (wrap-arounds or chemical splash)

Drop off location

Department of Community Corrections and Rehabilitation
3000 – 2nd Street North
Minneapolis, MN 55411

Open Monday through Friday, 7:30 a.m. to 4 p.m.

  • Please use the intercom bell on the front door when dropping off supplies
  • Staff are available to help you unload donations
  • Staff can pick up larger donations, please email PPEDropoff@hennepin.us to coordinate

More about donating supplies

  • Materials not in the original packaging or have been opened: Open boxes or containers cannot be accepted. We need them in the original container to ensure they are sanitary.
  • Homemade masks: We are not currently taking homemade masks for the #millionmaskmayday collection.
  • We cannot take financial donations for personal protective equipment.
  • Please email specific donation questions to PPEDropoff@hennepin.us.
  • What happens to the donations: Our inventory of personal protective equipment is dangerously low and will be limited to the highest priority staff in Hennepin County hospitals, clinics, quarantine operations and critical government services. The donated equipment will provide backup for these supplies to ensure we can continue to effectively respond to the COVID-19 pandemic. Unfortunately, we do not have extra equipment to share with other organizations at this time.

Food shelf donations at NorthPoint Health and Wellness

NorthPoint is seeing a dramatic increase in need for Food Shelf and are asking for financial donations to support the Food Shelf and the Mobile Food Program. Each dollar donated has at least three times the buying power because NorthPoint can buy food at bulk prices.

  • Donate online
  • Mail a check to: NorthPoint Food Shelf, 1256 Penn Ave. N., Suite 5300, Minneapolis, MN 55411

County board actions

Board meeting Tuesday, April 21

The board approved several items in response to the COVID-19 pandemic including:

  • $2 million in emergency loans for small businesses
  • $740,000 in emergency assistance for renters and homeowners
  • Abatement of property tax penalty for certain taxpayers
  • Expanding the use of hotels for people experiencing homelessness at high-risk of COVID-19

Read full news release

View a video of the board meeting

Board meeting Tuesday, April 7

County commissioners designated $3 million of additional funding for COVID-19 response.

This action will provide equipment and services that are essential to responding to the pandemic, including safe and isolated living spaces for people experiencing homelessness.

Read the full news release.

View a video of the April 7 board meeting.

Board meeting Thursday, March 26

The board held a special meeting Thursday, March 26, to discuss Hennepin County’s response to COVID-19 and approve emergency board actions.

View the news release about the meeting.

View a video of the March 26 board meeting.

Declaring continued local emergency

  • The county board declared a continued local emergency at Tuesday's special board meeting, March 17, 2020, in addition to other actions related to COVID-19.
  • The declaration of local emergency invokes Hennepin County’s disaster plans, along with the county’s powers to quickly provide emergency aid.
  • The emergency will remain ongoing, due to the continued need for extraordinary and immediate measures to protect the health, safety, and welfare of Hennepin County residents and employees. It is not anticipated that these needs will be resolved in the immediate future.
  • This declaration also authorizes up to $2.5 million to purchase and contract for all necessary goods, materials, supplies, equipment, and contracted services as part of Hennepin County’s COVID-19 response.
  • All Hennepin County ordinances, rules, and policies that may inhibit or prevent prompt response to COVID-19 may be suspended for the duration of the local emergency if necessary.

Agreement to provide quarantine and isolation spaces

  • The board authorized up to $3 million to provide alternative quarantine and isolation spaces for people who depend on county services.
  • This action will provide quarantine and isolation spaces for residents who cannot provide for this on their own. People who may need this accommodation include returning travelers, such as students studying abroad, or people experiencing homelessness.
  • This action gives County Administration the authority to negotiate leases to provide these spaces through the end of 2020.

Board meeting Tuesday, March 17

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