Office to End Homelessness

If you are experiencing homelessness or are at risk of homelessness, please contact Hennepin County Human Services at 612-348-4111.

Heading Home Hennepin is the City of Minneapolis and Hennepin County community’s 10-year plan to end homelessness by 2016. 

The plan was developed over the course of 100 days in 2006 by a commission of representatives from federal, state, and local governments; business, nonprofit, faith and philanthropic communities; and homeless and formerly homeless citizens. Championed by hundreds of business, faith, philanthropic, government and advocacy leaders, Heading Home Hennepin is a model for similar initiatives nationwide. 

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Family shelter network

The family service network is a working group of Heading Home Hennepin. Its purpose is to discuss issues and trends affecting families who are homeless, or at risk of homelessness, in Hennepin County. The group develops annual action items focused on improving the homeless service system for families and recommendations for the Office to End Homelessness on issues related to family homelessness. The group meets the second Friday of each month at 11:30 a.m. The location varies among partner agencies.

For more information, please contact Julia Welle Ayres at

Stable families initiative

Over about 18 months, the Stable Families Initiative has helped to reduce family shelter use overall by more than 18 percent, and set a course to reduce the number of families returning to shelter once they are established in housing.

Launched in Hennepin County in 2014, the initiative is a collaborative pilot program, designed to reduce repeat emergency shelter use by families with children. It is funded by a blend of federal, state, and county dollars, seven local foundations and an award from Ideas for Action.

The issue: Families returning to emergency shelter

In 2013, Hennepin County observed that 25 percent of families in emergency shelter had been there before, twice the number five years before. These families that returned to shelter were younger, with less education and work experience. They were disproportionately African American or Native American. Preventing these families’ return to shelter could have saved the community $1.5 million in shelter costs per year, in addition to the trauma that homelessness causes.

Our solution: Holistic support for families

The Stable Families Initiative focuses on an intentional and targeted response to repeat shelter users. These families have higher barriers to stability, and their children have lived in unstable situations for several years. The model focuses on supporting families beyond traditional Rapid Rehousing Services, acknowledging that standard services had been insufficient to stabilize their housing before.

The Stable Families Initiative has three main components, and holds promising lessons for both prevention and intervention approaches.

Prevention: Office to End Homelessness staff focused outreach efforts on 80 of the families that had used emergency shelter during the past two years. Staff sent letters twice during the first half of 2014, offering services to help prevent shelter re-entry. More than half of the families responded; most were on the verge of losing their housing again. The prevention program kept most of the families out of shelter, and created a lower return-to-shelter rate, compared to the 80 families in a control group.

Coordinated Services: Families that are at risk for return to emergency shelter are offered parent supports and enhanced employment services to assist them in gaining
independence. They are directed to a dedicated team that helps them to navigate county and community resources.

Young Parent Pilot: A subset of young parents were offered intensive case management, early childhood services and a two-year rent subsidy, in addition to the enhanced
employment and parent support services. The purpose of the pilot is to test whether this intervention reduces return-to-shelter rates. The intervention can be replicated at a system-wide level. Hennepin County is examining ways to make this model “business as usual” for a targeted group of families who face high barriers to stable housing.

The outcomes: Reducing shelter use

The overarching outcomes of the Stable Families Initiative are reductions in repeat shelter entry and in overall shelter demand.

Number of families in county-contracted family shelter

2013-2015 by month
Numbers refer to shelter occupancy on a single night each month.
Number of families in county-contracted family shelter

In addition:

24 percent of the families enrolled in the prevention program returned to shelter, compared to 34 percent in the control group.

Two percent of the families in the young parent pilot returned to shelter, compared to 13 percent in the control group For families with income, average monthly income rose from $593 in 2014 to $912 in early 2015.


Funding for the Stable Families Pilot project comes from the philanthropy community, as well as federal, state and local funds.



Policymakers, practitioners, and academics generally think about homelessness as a problem afflicting three distinct demographic groups: families, single adults, and youth. However, depending on one’s definition of “youth,” these groups can become quite fluid. Using one commonly agreed-upon definition of youth as an unaccompanied person under the age of 25, there were more than 1,350 youth in family and single adult shelters in 2012 Many of these youth may have experienced homelessness as children; some may have interacted with the youth service world; others may be newly homeless.  

Youth 25 and younger make up a large proportion of clients in Hennepin County shelters. Their numbers are growing. 

In 2006, there were approximately 500 youth in single adult shelters and 375 heads of households in family shelters. 

In 2012, there were approximately 680 youth in single adult shelters and 545 heads of households in family shelters. 

While categories may help to define populations, the fact remains that today one in five “adults” in Hennepin County shelters are “youth.”

Single adults

Housing services

Top 51

The Top 51 pilot program provides intensive engagement with the higher users of county contracted single adult shelter, to move them into housing. Program participants were identified through administrative systems and enrolled into the program. Most had been in shelter since the 1990s, and previous attempts at housing had failed. The pilot program includes two contracts with Catholic Charities and Salvation Army for $713,675 for the two and a half years of the pilot program, July 1, 2012 through December 31, 2014.

Outcomes to date

  • 63 percent are housed (46 of 73). 
  • The average time to housing is eight months
  • For 20 clients housed at least one year, emergency room visits declined by 84 percent and ambulance runs declined by 79 percent.
  • Primary care doubled.
  • For the original 55 clients in the pilot, police arrests/citations declined by 17 percent

Lessons Learned:

  • Intensive engagement was the key to the success.
  • Redirecting funds to engagement and housing demonstrated a significant return on investment in other costly areas such as emergency medical treatment and criminal justice.
  • This pilot started a cultural shift in shelter, for both staff and clients, to keep shelter as an emergency response and not a long-term solution.
  • A steering committee made up of multiple disciplines held all partners accountable to the results and allowed for creative solutions for people stuck in shelter.

Continuum of care

The U.S. Department of Housing and Urban Development McKinney-Vento Continuum of Care Program provides resources for the development of supportive and transitional housing for homeless single adults, families and unaccompanied youth. Funding is used for the acquisition, construction, and rehabilitation of housing, as well as leasing and rental assistance, and support services.

Minneapolis CoC Funding Committee Members March 2016 (PDF)

Continuum of Care information - Minnesota Housing Finance Agency

2016 Collaborative Application (PDF)

2016 CoC funding timeline (PDF)

2016 CoC funding priorities policy (PDF)

2016 appeals process (PDF)

2016 NOFA review criteria for new and renewal projects (PDF)

2016 Minnesota grant inventory worksheet (XLSX)

2016 Point in Time count (PDF)

2016 CoC ranking (PDF)

2016 renewal criteria (PDF)

2015 grantees

See the list of 2015 recipients of Continuum of Care funding. Grantee list (PDF)

Organizational description

The Heading Home Hennepin Initiative to End Homelessness is the overall organization for the continuum of care. This initiative of both the City of Minneapolis and Hennepin County is responsible for the implementation of the Heading Home Hennepin 10-Year Plan to End Homelessness.

Membership of the continuum of care is composed of the stakeholders and community members participating in Heading Home Hennepin community meetings, forums, and its various committees and workgroups (many of which are listed below). Members included elected officials, local government agencies, private and public services and housing providers, education, philanthropic organizations and funders, faith communities, and members who are homeless and formerly homeless.

The governing body for the Heading Home Hennepin Initiative and the continuum of care is the executive committee, which includes political and administrative leadership of the city and the county, as well as other stakeholders and private sector leaders. Staffing for the initiative is the Office to End Homelessness (Director: David Hewitt), accountable administratively both to the city and the county, as well as the executive committee. The role of the executive committee is to provide overall policy direction and oversight for the continuum of care and to implement the goals of the 10-Year plan.

Primary committees and groups

Continuum of care McKinney-Vento housing and funding

Staff: Laura DeRosier
Task: Facilitates implementation of the housing opportunity goals in the 10-year plan to end homelessness, through HUD McKinney-Vento funding.  This includes continuum of care program-funded project solicitation, review and selection; completion of the continuum of care collaborative application, overseeing the Homeless Point-in-Time (PIT) count and the housing inventory chart, and conducting ongoing performance evaluation of continuum of care program-funded projects.

Homelessness prevention and assistance 

Staff: Julia Welle Ayres
Task: Facilitates implementation of the rapid rehousing and homeless prevention recommendations in the 10-year plan.  This includes building on the continuum of care's successful homeless prevention and assistance program for single adults, families with children and youth, providing oversight and direction for the Rapid Re-Housing from homelessness system and its related funding: State family homeless prevention and assistance program, Housing and Urban Development emergency solutions grant and the continuum of care program.

Emergency shelter

Staff: Danielle Werder
Role: To enhance the collaborations and the effectiveness of the community's single adult shelter system.  As a systems improvement strategy in the 10-year plan, the planning group identifies policy and programmatic barriers for single adult shelters, coordinates services for adults in shelter, and facilitates more effective community-wide strategies to ending single adult and chronic homelessness.

Family service planning

Staff: Julia Welle Ayres
Task: Enhance the collaborations and the effectiveness of the community's family support system, with special emphasis on the well-being of children who are homeless. As a systems improvement strategy in the 10-year plan, the committee identifies policy and programmatic barriers for family shelters, coordinates services for families in shelter, and facilitates more effective community-wide strategies to ending family homelessness.

Service delivery and opportunity centers planning

Staff: Danielle Werder
Task: Implement service delivery and self-support goals in the 10-year plan, including improving processes at daytime opportunity centers, where people can connect with multiple services in one location. This committee assisted with development of the opportunity centers, one for youth and one for single adults, and is now charged with conducting service gaps analysis and improving processes to best serve the individuals accessing services there.

Coordinated entry

The coordinated entry system (CES) ensures the most vulnerable people experiencing homelessness in Hennepin County have access to resources intended for them. CES standardizes assessments and coordinates referrals across housing providers to match homeless people with the best available supportive housing intervention based on:

  • Service need
  • Length of homelessness
  • Vulnerability
  • Individual preference

The following types of homeless dedicated housing resources are filled using CES assessments and referrals:

  • Permanent supportive housing such as GRH/LTH (long term homelessness) programs and subsidies from the U.S. Department of Housing and Urban Development (HUD) and Minnesota Housing Finance Agency (MHFA) for long term and chronically homeless individuals
  • Transitional housing funded by HUD
  • Rapid re-housing

If you’re eligible for supportive housing and have questions contact a shelter or outreach advocate for more information. The housing referral coordinator is not able to respond to calls from individuals looking for status updates.

To learn more or for general questions email

Single adults experiencing homelessness

Single adults in need of immediate shelter call 612-248-2350 or visit Adult Shelter Connect (ASC).

If you are staying in an emergency homeless shelter

You will be identified by staff for CES screening after approximately two weeks. The screening takes about 30 minutes and helps us understand your vulnerability, your homeless history, and barriers to housing. It is used to determine eligibility for supportive housing programs. You will be placed on a priority list based on needs and barriers and referred to an appropriate housing program when an opening becomes available.

If you are staying outdoors, in a vehicle, or camping

Contact St. Stephen’s Street Outreach Team at 612-879-7624 for crisis resources including CES screening.

Families experiencing homelessness

A family is someone who is pregnant or one or more adults with dependent children in your custody.

A family scheduled for a CES screening can expect to spend about an hour meeting with their screeners to complete the assessment. Families will be told following their appointment if they qualify for any homeless dedicated housing resources.

Housing is not guaranteed. There are more families qualified for these resources than what is available. It is important to continue seeking all other options to resolve your unique situation.

If a family receives a housing referral they will be contacted directly from the housing provider. Due to limited staffing the county cannot update families regarding their status on the priority list.

If you are staying in a county funded shelter

Families currently residing in a county funded shelter such as People Serving People, St. Anne’s or the Drake automatically access CES and do not need to take any additional steps.

If you are staying in a domestic violence, youth or emergency shelter

Hennepin County families staying in domestic violence, youth or emergency shelters can access CES by calling front door social services at 612-348-4111 and requesting a referral. Once a referral is made a screener will be in contact within two business days to schedule your appointment.

If you are staying outdoors, in a vehicle or camping

Any family staying in a place not meant for human habitation is urged to access CES. Call St. Stephen’s street outreach team at 612-879-7624 or 888-550-7624 (toll-free).

Not eligible for CES screening

If you are staying with friends or family or about to lose housing

You will not be screened by CES. Visit HousingLink or the county’s emergency assistance webpage to learn about types of financial assistance.


Hennepin County Emergency Assistance

If you are in a treatment or correctional facility

You will not be screened by CES. If you are in a shelter or outdoors and planning on going to treatment or serving out a sentence, please meet with an advocate to be screened before you go. There is no guarantee that you will be referred to housing prior to completing your time in treatment or in jail.

If you are a single adult or a family not eligible for access to housing through CES or you do not want housing that includes case management services, explore other types of housing that are not designated for the homeless, such as:

  • Affordable housing
  • Assisted living
  • Board & lodge facilities
  • GRH customized living
  • Group homes
  • Public housing
  • Section 8
  • Senior housing
  • Sober houses
  • Emergency assistance for deposits or one-time relief


Research and training

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