How often is paperwork required? 

After application, a redetermination form must be completed every 6 months, along with proof of income and activity.

What changes should be reported?

Within 10 days, report any changes in income, jobs (starting or ending), work hours, school schedule, marital status, family size, and address. These can affect program eligibility, approved care or the co-pay amount.

What is an overpayment?

This is child care money paid out in excess of what a person was eligible to receive and it must be paid back. When child care remains open, it is paid back by increasing the co-pay until the debt is paid in full. When changes are not reported within 10 days, it may create an overpayment.

How to change child care providers?

Contact a child care worker right away. The current provider must be given a 15-day written notice to end care. The new provider must be registered in Hennepin County.

Can a child use multiple providers?

More than one provider can be used per child. A child care worker will figure out how much care a child can have with each provider. The total amount of care cannot exceed 120 hours in a 2-week period for each child.

Child care provider complaints?

Report incident to child care worker and call complaint line:

  • Licensed Center: 651-296-3971
  • Licensed Family Provider: 612-348-3883
  • Unlicensed Family Provider: 612-348-2890
  • Child Protection Issue: 612-348-3552

Contacts:  Phone:  612-348-5937       FAX:  612-321-3488      E-mail