MFIP employment service provider information

Employment service providers work with clients in the Minnesota Family Investment Program (MFIP) or Diversionary Work Program (DWP).

This information is for employment service providers in their day-to-day duties.

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News and updates


$1 bus or train rides for low-income individuals

The new Transit Assistance Program (TAP) offers $1 bus or train rides for low-income individuals. Participants must be a resident of the Twin Cities between the ages of 13 and 64 and have their income verified through a non-profit or another government agency.

This is a pilot program that ends on April 10, 2017, and the number of cards are limited, so interested people must act fast! Those who already have a registered Go-To Card can transfer their balance to a TAP card to take advantage of the discount.

Learn more about TAP including how to qualify and TAP enrollment locations.

Job fairs 

Employer of the Day – Macy’s

  • Tuesday, October 25, 2016
  • 10 a.m. – 1 p.m.
  • St. Louis Park Library
    3240 Library Lane
    St. Louis Park, MN
  • Macy's event flyer (PDF)

Employer of the Day – FedEx Ground

  • Tuesday, November 1, 2016
  • 11 a.m. – 1 p.m.
  • Sabathani Community Center
    310 East 38th Street, Suite #120
    Minneapolis, MN
  • FedEx event flyer (PDF)

Employer of the Day – DCM Services

  • Wednesday, November 2, 2016
  • 11 a.m. – 1 p.m.
  • Sabathani Community Center
    310 East 38th Street, Suite #120
    Minneapolis, MN
  • DCM event flyer (PDF)

Employer of the Day – UPS

  • Tuesday, November 8, 2016
  • 11 a.m. – 1 p.m.
  • Sabathani Community Center
    310 East 38th Street, Suite #120
    Minneapolis, MN
  • UPS event flyer (PDF)

Employer of the Day – Macy’s

Managers from Macy’s will be available to talk about their openings in many of their Twin Cities department stores. Full and part time seasonal positions available: Asset Protection, Coffee Baristas, Food Service, Food Supervisors, Leadership, Line Cooks, Prep Cooks, Recovery (overnight), Retail Sales, Retail Support, Servers. Flexible schedules, generous associate discount, and extra discount days.

DEED-approved job and career hiring events calendar

These events, including weekly job fairs, are listed and updated frequently at Department of Employment and Economic Development.

Training and other programs

Minnesota Apprenticeship Initiative

More than 100 employers statewide are participating in the Minnesota Apprenticeship Initiative to bring more than 800 individuals into newly registered apprenticeship programs in 29 high-growth occupations spanning five industries: advanced manufacturing, agriculture, healthcare, information technology and transportation. Apprenticeship is a formal system of employee training that combines paid on-the-job training with related technical instruction. View more information on the Apprenticeship Minnesota website.

Apprenticeship toolkit flyer (PDF)

HAP is offering FREE bus driver training in May. Student will get their Class B- CDL with school bus and passenger endorsements. HAP will hold an information session every Tuesday at 2 p.m. at their Arcade Street office.

CDL training flyer (PDF)

Community resources, education and training

Budgeting and finance

Help Minnesota Save

Help Minnesota Save provides information for direct service staff to help clients make informed judgments and effective decisions about money management. Topics covered include budgeting, building good credit, financial scams, predatory lending, identity theft and tax preparation. You can print tip sheets to give to clients. Visit Help Minnesota Save.

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau provides resources to help consumers make informed financial decisions. Visit Consumer Financial Protection Bureau.

Corrections, crime and justice

Ex-Offender Job Readiness, created by Americorps members from the Community Technology Empowerment Project.

Jobs for Felons Hub

Step Ahead — Career planning for people with criminal convictions

County inmate rosters

Adult corrections facility inmate roster and the county sheriff jail roster allows you to search by name. The information is public according to state law (Minnesota Statute 641.05). Search rosters.

Accessibility Incorporated

Accessibility Incorporated's Career and Educational Pathways program provides jobs and training for people with criminal backgrounds making the transition from jail to the community. Find information and referral forms

DHS criminal expungements information

The Minnesota Department of Human Services' Basics on Criminal Expungements provides information on how to seal criminal records. Expungement information (PDF).

Office of Justice Programs (Minnesota)

The Office of Justice Programs provides information on how to help crime victims. Information includes victim rights, victim advocates and financial assistance. Visit the program

Fresh Start program

Resource's Fresh Start program provides comprehensive education and employment services for young adult ex-offenders. Fresh Start brochure (PDF)

Early intervention and youth resources

Education and training

IT training- Minneapolis TechHire Initiative

The Minneapolis region, the City of Minneapolis, three high-quality accelerated learning programs: PRIME Digital Academy, IT Futures Foundation – IT Ready, and Concordia University – Software Guild, and 60 regional employers have come together with the purpose of training and placing nontraditional, diverse IT workers into software engineering and support roles. Numerous education and training opportunities including free training are available at Minneapolis TechHire Initiative.

Virtual Career Network

Virtual Career Network offers information on career options, free online classes, opportunities to locate training and education programs, and to find job openings in healthcare, green economy and transit. Find openings.

Minneapolis Public Schools adult education

Minneapolis Public Schools adult education offers classes in English Language, GED preparation, computer classes, math, science, social studies, FastTRAC, Career Pathways, citizenship classes, Child Development Associate (CDA) and employment skills preparation. Minneapolis Education 2015-2016 program brochure (PDF)


People Serving People: free 13-week culinary training program course offered every three months. For more information. Program flyer (PDF) 

Construction for native youth

Little Earth YouthBuild Program: paid construction training for 18-24 year old members of the Native community. The program provides training, learning carpentry skills and job placement assistance. Program flyer (PDF)

Short-term training

Eastside Neighborhood Services vocational training: personal and home care aide, forklift operator, ServSafe food safety manager and leadership management. NEW: Spanish ServSafe food safety manager. Visit vocational training program for Eastside Neighborhood Services.

Emerge FastTrac: information technology essentials, machining training, janitorial training, property maintenance technician, welding, certified nursing assistant, commercial driver's license (CDL) Learn more about Emerge training programs.

Goodwill Easter Seals training programs: banking and finance, medical office, customer service/call center, construction, automotive service technician, and retail. Program brochure (PDF)

Summit Academy: 20-week accredited courses in the construction and health care, financial aid available for qualified students, job placement assistance for graduates. Visit Summit Academy.

Takoda Institute of Higher Learning (A division of AIOIC): business, health care and computer information. Financial aid is available to qualified students, however, some programs are free. Visit Takoda Institute of Higher Learning.

International Institute of Minnesota tuition-free training programs for new Americans:

RESOURCE offers eight industry-specific, training programs at their Twin Cities’ locations. Find program and start dates online.

Energy assistance

The Minnesota Cold Weather Rule

The Minnesota Cold Weather Rule (CWR) is in effect from October 15 to April 15. People who need help paying heating bills must contact their natural gas or electric utility company to make and keep a payment plan to receive CWR protection. Read more about requirements and contacts.

Community Action of Suburban Hennepin County

Community Action of Suburban Hennepin County works with homeowners and renters with low incomes to help them pay energy costs, such as a heating bill, furnace repair or weatherization, between October 1 and May 30 each year. Visit Community Action of Suburban Hennepin County.

Food and nutrition

The Food Group (formerly Emergency Food Shelf Network)

The Food Group offers food, employment services, information and referral, shelter and transportation resources. Visit The Food Group.

Women, Infants and Children (WIC) program

Women, Infants and Children (WIC) helps eligible pregnancy women, new mothers, babies and young children eat well, learn about nutrition and stay healthy. Visit WIC.

Fare For All

Fare For All sells food packages including fresh fruits, vegetables and frozen meat, for $10-$25 (up to 40% off grocery store prices). Visit Fare For All.

Health, dental, and mental health


St. Stephens

St. Stephens provides a resource guide for poor and homeless people including information about essentials (clothes, food shelves, free meals, etc.), public assistance, health care, education, employment, and immigrant services and legal services. Handbook of the Streets (PDF)

Hennepin County

Hennepin County's report on homelessness includes county-provided services such as grants, transitional housing programs and youth services. Homelessness in Minnesota data and services (PDF)

Housinglink is a free resource to help renters find affordable choose housing in locations with access to good schools, employment, transportation, and community resources.

Social security and disability

Disability Benefits 101

Disability Benefits 101 offers tools and information on health coverage, benefits and employment. Visit Disability Benefits 101.

Social Security Administration

The Social Security Administration provides online tools for learning about disability, retirement, replacement cards, name change process, and survivor benefits. Visit Social Security Administration online.


Veterans Administration and Department of Defense

The Veterans Administration and Department of Defense help veterans get civilian employment after active duty. Visit veterans employment center for job seekers.

Referral-based services

Employment-related programs

Specialty programs generic referral (DOC)

Goodwill/Easter Seals Moving Forward Program

Moving Forward helps MFIP recipients with a criminal history find and keep employment. Eligible participants can have a criminal background of any type and must have at least six months remaining on MFIP. 

RESOURCE HealthChoices

HealthChoices provides in-home case management for MFIP participants with Medica as an insurance provider who are seeking mental health services. Case managers work with adults and/or their children to coordinate mental health services and cognitive assessments, connect clients to medical and dental care and make referrals for state or federal disability programs.

Open Access Connections (Formerly Twin Cities Community Voice Mail)

Open Access provides voicemail service for job search activities for people who don't have phones.

HIRED's PACE program for academic and career excellence

PACE provides MFIP employment services to young parents ages 18 - 25 who are not enrolled in school but interested in re-enrolling.

Sanction Resolution Programs

Resource Inc.

HIRED Sanction Outreach Solutions (SOS):

Refugee Employment Services

RES providers who help refugees locate job openings, identify child care, fill out job applications, and use public transportation. Eligible refugees are those who’ve arrived in the U.S. within the last five years.

Tree Trust unpaid work program

Tree Trust places participants at non-profits where they work in a variety of jobs.

Clothing resources

Ready for Success — Clothing, accessories and personal care items for job seekers. Referrals must me made via the Ready for Success. Make a referral.

Interpreter and translator assistance

Parenting resources

Parenting for the Future offers parenting skills, social and community supports through classes and home visits, for parents with cognitive challenges and at least one child under age five.

Social Security and disability

Chamberlin Edmonds provides advocacy for clients who apply for federal SSI.

Minnesota Subsidized and Transitional Employment Demonstration (MSTED) program

MSTED is a demonstration program which will determine whether subsidized work improves employment outcomes for MFIP participants. Hennepin County is participating in coordination with DHS, Ramsey, and Dakota/Scott counties with MDRC providing the evaluative component. There is a random assignment model that is part of the MSTED design, so eligible clients may be part of the experimental or control group.

Referring MFIP agencies: DEED, Emerge, HIRED, LSS, G-ES and Resource

MSTED agencies who will provide the service: G-ES and Resource

All other ESPs are not part of this project.

Manuals and training

Policies and procedures



Employment counselor training

After a job counselor is hired, there are county and state training options available.



To take a course with the department of human services, register with TrainLink. Once you register, you can enroll and take classes through TrainLink. Some classes are online and some are in person. TrainLink keeps track of learner participation, including classes completed and certifications earned. Visit TrainLink.

First time you register for a department of human services course:

  1. Click on “Unique Key Request” and fill in your name and information and e-mail address.
  2. Put down Linda DeHaven as the county training coordinator.
  3. The state will directly e-mail you a “Unique Key.” Once you have a “Unique Key,” you can look up a class and complete a registration.
  4. To look up the class, scroll down to “Learning Centers” and click on “Income Maintenance.” On the next page, look up the class schedules for income maintenance. Select a course and fill in your information, including the “Unique Key.” This will complete the class registration.

Key courses for new job counselors:

  • Three-day MFIP employment services course
  • Online data privacy course – complete at least 7 courses and the assessments
  • Workforce One training
  • Employability Measure (EM) training

Full course offerings of DHS MFIP employment services

Current year training calendar (scroll down to calendar)

Worker resources for employment service providers (PDF)


For DHS forms, go to the Department of Human Service (DHS) eDOCs website and search the form by entering the form number. Visit eDocs.

Overview requirements


Family stabilization services

Employment and participation hours

Unpaid work experience



Interpreters and limited English proficiency




Contacts and systems access

Contact lists

Accessing computer systems for MFIP providers

Password resets

To change passwords for Diamond, MEC/2 or Workforce One, please contact the Hennepin County Enterprise service desk at 612-348-6662. The service desk handles all password resets. Please be sure to include all of the information listed below:

  • Your name
  • Your agency name
  • Your phone number
  • Your email address
  • Your logon ID (EG#, WF#, TE#)
  • Name of system for which you need the password reset
  • Whether or not you remember your password. You do not need to tell them the password; some systems allow the password to be reset without changing it.

SMI password problems

If you have not received your SMI password from DHS, here is a temporary work around that will allow most of you to access ECF with limited functionality. Users can bypass SMI by logging into SMI Down Mode. In this mode, you will be able to view documents in person and case folders. A tutorial is attached on how to sign into SMI Down Mode and search for cases/persons while working in SMI Down Mode. If you currently have access to ECF in its full capacity (able to log into both sign in screens) please disregard this tutorial. 
Tutorial (PDF)

Child care forms and procedures

Minnesota Family Investment Program and Diversionary Work Program child care forms are listed below.



Go to the Department of Human Services' (DHS) e-Docs site and search for the form by entering the DHS form number. 

  • Authorization for release of information about residence and shelter expenses, DHS 2952. eDocs
  • Change report form, DHS 4794. eDocs
  • Child care addendum, DHS 5223D. eDocs
  • Child care assistance re-determination, DHS 5274. eDocs
  • Child care assistance bi-weekly sliding fee schedule, DHS-6413D  eDocs
  • The child care assistance program (CCAP) and fraud: questions and answers for child care centers DHS-3943A eDocs
  • The child care assistance program (CCAP) and fraud: questions and answers for families DHS-3943b eDocs
  • Child care center employer responsibilities DHS-3914A eDocs
  • Child care center employee rights and responsibilities DHS-3941B eDocs
  • Child care health and safety: questions and answers for child care centers DHS-3942A eDocs
  • Child care health and safety: questions and answers for families DHS-3942B eDocs
  • Client statement of good cause, DHS 2338. eDocs
  • Do you need help paying for child care?, DHS 3551. eDocs
  • Minnesota Child Care Assistance Program application, DHS 3550. eDocs
  • Parent acknowledgement when choosing a legal unlicensed provider, DHS 5367. eDocs
  • Parent request for in-home child care, DHS 6475. eDocs
  • Referral to support and collections, DHS 3163B. eDocs
  • Reporting responsibilities for CCAP families, DHS-6953. eDocs
  • Understanding child support: a handbook for parents, DHS 3393. eDocs

Resources and reference

Additional information

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